Customer loss survey questions is a questionnaire to understand the reasons why a customer has left your business. This survey template aims to identify the reasons that influenced the customer to leave your business and to uncover the factors, where improvement can be done to reduce customer churn.
Such a survey can enable businesses to understand common characteristics and sentiments of this population and hence try to improve certain areas which can help them win those customers back.
Following are the questions to gather information about the factors that influence a customer to leave.
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What was the reason that attracted you to become our customer? To what extent did each of the following impact your decision to discontinue your collaboration with us? Which company/competitor did you shift to now to meet your requirements? On a scale of 1 to 5, how would you rate this competitor for the following: Will you be willing to resume your collaboration with us, if we improve the areas you are dissatisfied with? Do you feel you were given good information about our products/services and processes to make your experience smooth and hassle free. Will you still be interested to know about our new products/services in the future? If you were not provided with a good experience, would the following make it better? Please state what would be the biggest difference between us and the company you chose now to collaborate with? Did you speak about your negative experience with us to a colleague/friend? What did they have to say? How old are you? Is there any other information that you would like to convey us which can help us improve customer experience? |