Mobile app user experience survey template

1. Grow customer trust
Customer loyalty and retention are dependent on consumer trust. The mobile app user experience sample questionnaire lets you determine the value for money your app offers. Customers notice when a brand is really trying to help them improve their user experience by asking them the right questions and, more importantly, by acting on their suggestions. Find out if your customers trust you and your offerings by using this mobile app user experience survey template.

2. Measure customer loyalty
The mobile app user experience survey template uses the Net Promoter Score (NPS) question, allowing you to measure customer loyalty. Based on their responses, you can categorize customers into promoters, detractors, and passives. Turn your promoters into brand advocates, and connect with passives and detractors to learn how you can improve their experience.

3. Understand customer concerns and pain points
Realizing what makes a customer unhappy when using your mobile app is key to identify what their pain points are so they can be fixed and customer retention and repeat purchases increase. The sample mobile app survey questions include an open-ended question that invites users to provide suggestions that could boost loyalty towards the use of the App. This feedback, if acted on, will help boost loyalty, engagement, and satisfaction.

The customers' responses acquired through this survey sample are vital to identify in a timely manner whether users are happy with your service. If you don't start asking the right questions and provide solutions to your customers, they may start using a different mobile app next time if their user experience is not improved.