Use our free Net Promoter Score survey questions template to know if your customers are likely to refer your company to their friends or colleagues. Classify your customers into promoters, passives and detractors and take actions before you lose them. Collect customer satisfaction data and gain insights into customer experience.
The sample NPS questionnaire collects quick feedback and has open-ended questions to enable customers explain the reasons for their rating. They can also share their comments, concerns or suggestions to help you improve your products and services.
You can also customize this NPS survey template to suit your needs. It is ready to be used in your customer surveys and help you grow your business.
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Considering your complete experience with our company, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely Please tell us the reasons behind your rating. How satisfied are you with the following experience with our company? Considering your experience with the product quality, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely Considering your complete purchase experience, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely Considering your experience with our customer support team, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely Which of these [Products or Services] do you use? Which of these [Products or Services] do you like the most? How satisfied are you with the value for money our [Products or Services] offer? What features do you use the most? What did you like the most about our product or service? Which of the following should be improved? Select all that apply. Please let us know how can we improve your experience. Would it be okay for us to follow-up with you for any of the answers above? What is the email address we can reach out to you? Would you like to learn more about other [Products or Services]? |