A vendor satisfaction survey is intended to help suppliers and vendors evaluate their client's satisfaction with regards to their business dealings. This survey template aims to identify the requirements of the client and the factors that can strengthen the vendor-customer relationship. Such a survey can enable vendors to stay ahead in the competition and land up with long term contracts with their customers.
Nowadays, every organization requires vendors. However, the number of vendors for each company is growing exponentially, and hence there is tremendous competition. To stay in the market, a vendor has to manage its timely delivery, quality of products or service, pricing, etc. better than the competitors in the market. Hence, a vendor satisfaction survey will enable vendors to understand what is most important to their customers and strengthen their relationship with the customer.
The following are the questions to gather information about how satisfied the customer is with vendor-provided services and products.
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Considering your complete experience with us, how likely are you to recommend us, as a vendor to others?0 Very Unlikely to 10 Very Likely Please state your level of satisfaction for the following: How important are the following to you? How do you prefer to send your requirements to us? The amount of information we provide you with, for our new services and products is: We create newsletters about our achievements with all of our customers. Are you interested in knowing more about it? How did you hear about us? How often have you faced any issues with us for the following: How fast are the issues resolved? Overall, how much do you trust in us to complete your orders effectively? When was the last time you made a purchase from us? Do you have any other comments/suggestion to help us serve you better? |
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