Survey Templates Restaurant / Hotel Surveys Guest Evaluation Survey Template

Guest Evaluation Survey Template

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. Use this free list of the guest evaluation questionnaire to understand how was their stay and experience with your hotel staff. Know what do they think about the food and beverages of your hotel/restaurant.

This is a customizable sample questionnaire that can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated. Let us know if you would like us to add more questions for you or need help with creating a survey.

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Please check THREE most important reasons why you selected the [HOTEL] on this visit.

I wanted to try something new

Hotel facilities are very good

I saw advertising for the hotel

I like the environment

The courtesy and friendliness of the employees

My travel agent recommended the hotel

I prefer staying at a new hotel

When I stay in town, I almost always stay at this hotel

This was the only major hotel available

Special Events that are held at the hotel

My organization chose the hotel

Recommended by a friend/relative

Room rate/package price

I like the accessibility of a theme park

I like the location

I like the entertainment

Other

As a Hotel guest, please indicate how important the following items are for you:

	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important
Pleasant greeting and being helped by doorman	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Minimal waiting time in line at "check-in"	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Courteously greeted at front desk	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Reservation in order when I arrive	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Bell person promptly at my room after "check-in"	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Bell person telling me about hotel facilities	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Housekeeping services timely and efficient during your stay	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

A "quality" room amenities package (shampoo, soaps, etc.)	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Courtesy and helpfulness of the person who took your room service order	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important
Prompt "room service" delivery	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

A "quality" room service snack or meal	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Not At All Important

Please rate [HOTEL] for the following services:

	Excellent	Very Good	Good	Fair	Poor
Pleasant greeting and being helped by doorman	Excellent	Very Good	Good	Fair	Poor

Minimal waiting time in line at "check-in"	Excellent	Very Good	Good	Fair	Poor

Courteously greeted at front desk	Excellent	Very Good	Good	Fair	Poor

Reservation in order when I arrive	Excellent	Very Good	Good	Fair	Poor

Bell person promptly at my room after "check-in"	Excellent	Very Good	Good	Fair	Poor

Bell person telling me about hotel facilities	Excellent	Very Good	Good	Fair	Poor

Housekeeping services timely and efficient during your stay	Excellent	Very Good	Good	Fair	Poor

A quality room amenities package (shampoo, soaps, etc.)	Excellent	Very Good	Good	Fair	Poor

Using special services--wake-up calls, show or restaurant reservations, babysitters, etc.	Excellent	Very Good	Good	Fair	Poor

Courtesy and helpfulness of the person who took your room service order	Excellent	Very Good	Good	Fair	Poor

	Excellent	Very Good	Good	Fair	Poor
Prompt "room service" delivery	Excellent	Very Good	Good	Fair	Poor

A quality room service snack or meal	Excellent	Very Good	Good	Fair	Poor

Please rate your guest room.

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
Your room had all the required furniture	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Your bed and bedding were well made	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

The furniture in the room was clean and comfortable	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Your room was clean and pleasant.	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

The bathroom was clean and well-equipped	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Please rate our food and beverages.

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
Room service delivered food on time	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Serving staff is courteous and polite	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

The quality of food was good	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

The taste of food was good	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Wide range of food items were available	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Wide range of beverages were available	Strongly disagree	Disagree	Neutral	Agree	Strongly agree

How much time do you typically spend gambling in the [HOTEL] casino (as an overnight guest)?

How much time do you spend at other casinos (as an overnight guest at [HOTEL])?

Considering your complete experience with our hotel/restaurant, how likely would you be to recommend us to a friend or colleague?

Very Unlikely

Very Likely

Do you have any comments or suggestions for us?

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Guest Evaluation Survey Template

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