Hardware Post Installation Satisfaction Survey Template

An error in product installation can definitely lead to a dissatisfied customer as it is the first stage of contact with the customers. By sending across a hardware post installation satisfaction questionnaire, customers can provide feedback about what exactly cause displeasure to the installation experience.

• Organizations can take note of what went wrong in the majority of the customers’ installation cases. By doing so, improvements can be made to address customer pain points and increase satisfaction and retention.
• Understanding brand shareability and customer loyalty is important for the betterment of an organization. This can happen by including a Net Promoter Score (NPS) question that helps you understand whether customers will recommend your brand to their friends and colleagues.
• Small and big organizations strive to achieve accuracy with every product installation which is a great start to a customer journey and if this journey is taken care of, it can prove to be a greater source of income for the organization. Customer expectations keep building post-purchase and all your endeavors should be channelized towards making sure you fulfill all their expectations.

• Sending across a hardware post installation satisfaction survey via Email or embedding it on the company website ensures that customers know the level of professionalism the company has to offer and that they will leave no stone unturned to make the post-installation journey better.
• Implementing the suggested feedback will significantly increase the chances of greater customer loyalty as customers will witness the degree of efforts your company puts in to maintain customer satisfaction from the very early stages of this relationship.