Businesses can use our free help desk service support survey and sample questionnaire template to collect feedback on IT support services and staff. Analyze data to identify improvement areas in you IT team and offer better help desk support.
This sample IT help desk support questionnaire is ready to be used by any business that offers online and offsite customer support. You can customize the free template as needed and improve customer service. Measure customer satisfaction (CSAT) and grow your business.
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Considering your complete experience with our support team, how likely would you be to recommend us to a friend or colleague?0 Very Unlikely to 10 Very Likely Please express your level of satisfaction with the following: How would you rate the communication skills of the help desk staff? What technical issues do you encounter most frequently? How frequently do you encounter these problems? How would you rate our services for the value for money? Please add any additional feedback on how we can provide better IT support: |