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Services Attitude Survey Template

Company Service Attitude from Brand Mindset by Duane Knapp

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Scale:

Agree - 5

Somewhat agree - 3

Disagree - 0

	Agree	Somewhat agree	Disagree
All applicants are screened with a test to determine their desire to serve customers.	Agree	Somewhat agree	Disagree

We offer an unconditional 100% guarantee of satisfaction for everything we sell or service--we make it easy for customers to return anything, without hassle.	Agree	Somewhat agree	Disagree

We trust the judgment of our employees and empower them to resolve customer complaints on the spot.	Agree	Somewhat agree	Disagree

We believe that our employees and associates are the best ambassadors of our brand.	Agree	Somewhat agree	Disagree

We measure customer satisfaction several times throughout the year.	Agree	Somewhat agree	Disagree

Every employee and sales associate always greets customers by their first names whenever we speak to them.	Agree	Somewhat agree	Disagree

Our customers can always talk to a "real" person 7 days a week, 24 hours a day.	Agree	Somewhat agree	Disagree

Total Score:

30+ : High - Great Service Attitude! Keep it up with a watchful eye.

20-29: Medium - Lots of opportunity for improvement.

< 20 : Poor - A general overhaul of the service department is needed.

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