Website information quality is one of the most influential parameters to drive your online business. Research conducted to understand the impact of website information quality on customer loyalty and satisfaction indicate that precise and accurate information of the website can lead to a tremendous increase in customer satisfaction. This survey template offers questions to understand whether the information available on the website was helpful for the users and if not, how can you improve it.
A survey sample like this can be edited as per the niche of your website to gain insights about the business sector of your target market, how instrumental is the visitor’s role in their organization and other demographic information.
Researchers can use this survey example to understand the purchasing intent of the website visitors. After collecting feedback on ways to improve website information quality, they can implement the factors where enhancements can be made according to customer inputs.
|
||
Please enter your e-mail address (for example, yourname@yourcompany.com): Were you able to find suitable answers to your questions while browsing the website? How much time did it take to find your answer? Based on your experience, how would you rate the quality of this website? Please tell us what can be done to improve the quality of the information on our website: Which one of the following business sectors best describes your core business? What best describes your role in your organization? (Optional) If you have any other comments or suggestions, please enter them in the space provided below. Contact Information: Name: Organization: Phone: Address: City: State/Province: Zip or Postal Code: Thank you for taking the time to complete this survey. |