It is observed that 8 out of 10 customers are of the opinion that brands are now more concerned about customer satisfaction than they were 10 years ago. There is a yearly increase of 150% in the customers who prefer shopping via website retailers. This is an indication of important it is to consider customer satisfaction at every step of your business. With an increase in the number of mobile consumers, there is a definite chance of an exponential rise in the visitors of a website retailer.
QuestionPro offers this website retailer satisfaction survey template is accumulated by experts in website retail. Consumers are slowly and gradually preferring making purchases via website retailers and shunning the traditional physical retailers. This questionnaire considers this central fact and all the questions revolve around it.
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Thank you for taking the time to fill out the [Company]online survey. This information will only be used to help us to serve you better. How often do you visit our site? How did you hear about our website? How often do you use the web to find product information? Did you find what you were looking for on our site? If you did not find exactly what you wanted, please explain what you were looking for. Any suggestion or recommendation to improve our site? Please provide your e-mail address below if you would like to hear from us regarding your comments in this survey. Thank you for your time. |