Once a hardware product is purchased, one of the best practices to evaluate customer satisfaction is to send across a hardware post installation satisfaction survey. QuestionPro post installation satisfaction sample questionnaire offers editable questions which can be used to obtain information about whether site preparation instructions were provided in time, were the instructions straightforward or did they require assistance, timely delivery of hardware product as promised, guidance for on-site installation etc. This questionnaire example has been prepared by industry experts and also includes questions about frequency of usage, customer satisfaction levels after installation, likelihood of product recommendation to evaluate whether the hardware product installation was successful or not.
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Please select an option, which best represents your opinion, for each of the following statements. How often do you use [PRODUCT/SERVICE]? Overall, how satisfied are you , with [PRODUCT]? How likely are you to purchase [PRODUCT] again? What recommendations would you offer for improving [PRODUCT]? |