Maintaining online presence requires a remarkable amount of effort to keep website visitors satisfied and customer service is an integral factor that contributes extensively towards customer satisfaction and loyalty. With the progress made in the technological mediums, customers expect real-time solutions to all the small and large problems they face with your products and services. Your company website is the first medium they approach to obtain a solution to their complaints. There is a constant increase in online sales which is an indication that there will be a need for consistent web customer service. With this sample survey template, you can gain insights about how to improve web customer service, understand customer experiences and make enhancements on the basis of the observations. This survey example can be customized according to the detail of information you require from your customers about the offered services.
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How did you contact customer service? If you called on the phone, how quickly did you get through? If you contacted customer service by fax or email, how long did it take to get a response? What was your reason for contacting customer service? Overall how satisfied are you with our customer service representative? Do you have comments or suggestions that would help us improve our customer service? |
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