Customer Service Survey Questions + Sample Questionnaire Template
This customer service survey questions template consists of multiple questions that evaluate the level of service that a customer receives while interacting with a brand.
The customer service team is one of the essential factors as feedback is to be collected. It is known that it is much more expensive to acquire a customer rather than retain a customer; hence, customer feedback is vital. This survey template was created by industry experts who understand the importance and value of collecting feedback.
Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand and maps out areas of the business that need fortifying upon and alternatively also where work is required.
Considering your complete experience with our organization's customer service team, how likely would you be to recommend us to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
Please rate the following aspects of your experience with our customer service representative:
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
6 N/A
Knowledge of the product
Understanding of your issue
Willingness to help
Efficiency/quickness
Ability to complete transaction
Courteousness
Offered pertinent advice
Time to address questions
Level of satisfaction with resolution
Out of the following list of attributes, which do you feel the customer service employee possessed? Please select all that apply
Which product or products did you purchase?
Overall, how would you rate the product?
What was the reason to purchase the product?
How would you rate the overall value of this product?
Please state your likelihood of moving to another vendor for this [PRODUCT]
Any questions or comments:
Thank you for taking the time to complete this survey! Your results will help us serve you better.
Top 3 Benefits To Use These Customer Service Survey Questions In Your Survey
Carrying out the Customer Service Survey generates enormous benefits, such as:
1. Customer retention: It is extremely favorable to provide a quality service or product, clear the doubts of your customers and improve their shopping experience. We must understand the needs of our customers to keep them satisfied. What is your Added Value?
2. Customer attraction: Satisfied customers out of conviction refer prospects who could become customers. For customers, being aware that your company surveys their clients makes them feel important and valued. Motivate them!
3. Feedback: Do we know what the opportunity areas of your services are? Perhaps you are in time to avoid losing clients. Customers require timely information, not just a “Sorry, your service guarantee has expired” notice.
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