Customer surveys have been used by large companies for decades to understand their customers and evaluate customer satisfaction and experience. Feedback received directly from the customers enable the organization to become more customer-centric.
This survey template was created by industry experts who understand the importance and value that collecting feedback contains and the customer surveys are one of the most important factors as of which feedback is to be collected.
Considering your complete experience with our company, how likely would you be to recommend our products/services to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
How satisfied were you with our customer service representative for the following points
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Willingness to help
Courteousness
Knowledge about the product/service
Efficiency
Promptness
Resolving issues
Offering advice
How would you describe our customer service representative?
How satisfied were you with our product/service?
On a scale of 1 to 7, 7 being the highest, how would you rate us for the following?
Lowest
Highest
1
2
3
4
5
6
7
Quality of product/service
Responsive to queries
Features of the product/service
Customer support
payment process
Ease of use (product/service)
Staff knowledge about the product/service
How would you describe our product or service? you can select all that applies.
How would you rate value for money of the product/service?
How long have you been a customer with us?
Please elaborate in your own words, your experience with our company/product/service.
How often do you use our product/service in a month?
Do you have any comments/suggestions to help us improve?
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