16 Net Promoter Score question examples for your NPS survey
Use our free Net Promoter Score survey questions template to know if your customers are likely to refer your company to their friends or colleagues. Classify your customers into promoters, passives and detractors and take actions before you lose them. Collect customer satisfaction data and gain insights into customer experience.
The sample NPS questionnaire collects quick feedback and has open-ended questions to enable customers explain the reasons for their rating. They can also share their comments, concerns or suggestions to help you improve your products and services.
You can also customize this NPS survey template to suit your needs. It is ready to be used in your customer surveys and help you grow your business.
Considering your complete experience with our company, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
Please tell us the reasons behind your rating.
How satisfied are you with the following experience with our company?
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
NA
Product quality
Purchasing experience
Customer support
Considering your experience with the product quality, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
Considering your complete purchase experience, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
Considering your experience with our customer support team, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
Which of these [Products or Services] do you use?
Which of these [Products or Services] do you like the most?
How satisfied are you with the value for money our [Products or Services] offer?
What features do you use the most?
What did you like the most about our product or service?
Which of the following should be improved? Select all that apply.
Please let us know how can we improve your experience.
Would it be okay for us to follow-up with you for any of the answers above?
What is the email address we can reach out to you?
Would you like to learn more about other [Products or Services]?
Top 3 reasons to use our free Net Promoter Score Survey Template
1. Collect customer experience data
Happy customers are likely to refer your products and services to their friends and colleagues. Check with them with a short NPS survey whether they would like to recommend your brand to others. If score is below seven, it implies they are not happy with your products or services and are likely to move to your competitors.
2. Act before it's late
Finding new customers is often difficult as compared to retaining the existing ones. Once you identify who are your passives and detractors, you can take action quickly to improve their satisfaction.
3. Turn promoters into brand advocates
Let your happy customers help you spread the word and create a strong brand. Collect testimonials from them and encourage them to speak on how your products and services helped improve their business outcomes.
How to use the Net Promoter Score survey template?
All you need is to create an account with QuestionPro. These example Net Promoter Score questions are ready to be used in your surveys and research studies. You can also customize this sample NPS questionnaire as per your needs.
Get to know the voice of the customer, close the feedback loop and transform the customer lifecycle with the above NPS questions.
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