How have patient satisfaction ratings changed at your organization in the past year? How important is patient satisfaction within your organization? Does your organization have managers/staff dedicated to patient satisfaction matters? How often does your organization conduct surveys to evaluate
patient satisfaction? Which one of the following means is used to evaluate patient satisfaction? Has your organization initiated programs to improve patient satisfaction within the past year? In your opinion, what sector of the healthcare industry needs the most improvement in patient satisfaction? What is the most compelling reason for your organization to improve customer satisfaction? In your opinion, has patient satisfaction been shown to have a direct effect on your organization's bottom line? |
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