As per your most recent experience with [COMPANY], how satisfied are you with the customer service you received?
If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction?
Will you please describe the aspects of the service that you were completely satisfied with?
How satisfied are you with the process of getting your question resolved?
If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction?
If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction?
How would you rate the [PRODUCT]'s value for money?
What aspects of [PRODUCT] were of no benefit to you?
What aspects of [PRODUCT] were most beneficial for you?
Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently.
The customer service representative was very courteous.
The customer service representative handled my call quickly.
The customer service representative was very knowledgeable.
Please choose an option that closely represents your opinion about the process with which your most recent service contract was handled.
The waiting time for having my questions addressed was satisfactory.
My phone call was quickly transferred to the person who could best answer my question.
The automated phone system made the customer service experience more satisfying.
Consider the total package i.e. [COMPANY] customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY]?
If the [PRODUCT] were no longer manufactured by [COMPANY], what would you replace it with?
All things considered, over the next 12 months, how likely are you to replace [COMPANY_PRODUCT] with [COMPETITOR_PRODUCT]?
What are some of the reasons that you are looking to replace [COMPANY_PRODUCT] sometime this year?
Benefits of using the Product/Service Evaluation Survey Template
1. Measure performance of support staff
Support can be pre-sale, during the sale, and post-sale. Customers will always have questions, and they need to resolve in a timely and polite manner. No matter at which stage of purchase your buyers maybe, your staff needs to be knowledgeable and address all their concerns. This questionnaire helps you evaluate the performance of your staff.
2. Check turnaround time
Communication with your customers has to be quick, smooth, and efficient. You cannot keep customers on hold or resolve their queries over long periods. Not only is that bad customer experience, but you may also lose customers to your competitors. Look at customer feedback and see for ways that can cut down turnaround time and deliver a smooth customer experience.
3. Measure consumer satisfaction
You will not know how satisfied or dissatisfied your customers until you survey them. Use this template to understand consumer satisfaction and elevate it to outperform your competitors.
Survey software
Leading survey software to help you turn data into decisions.
Research Edition
Intelligent market research surveys that uncover actionable insights.
Customer Experience
Experiences change the world. Deliver the best with our CX management software.
Workforce
Powerful insights to help you create the best employee experience.
