Survey Templates B2B Surveys 50 Transportation Survey Questions + Sample Questionnaire Template

50 Transportation Survey Questions + Sample Questionnaire Template

Transportation survey questions and a sample questionnaire template helps to evaluate customer satisfaction with public and private transportation services for travel. This sample survey evaluates the level of satisfaction with regards to transportation time consistency, e-commerce, and online availability, equipment, solutions, service, and support.

Use this template as it is or customize it as per your needs. You can add new questions, update existing ones or change options.

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Transportation Service

How satisfied have you been in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable
Schedule or Transit times (whichever applies to you)	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Adherence to schedule or Consistency of transit times (whichever applies to you)	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Local switching or hub/terminal service	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Corrective action was taken when a service failure occurred	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Equipment

Complete this section IF YOU USE EQUIPMENT SUPPLIED BY (COMPANY).

How satisfied have you been in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable
Equipment ordering process	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Availability of desired equipment	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Availability of information on the status of ordered equipment	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Reliable delivery of empty equipment	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Equipment cleanliness and physical/mechanical condition	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

Corrective action taken if equipment did not meet your needs	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know / Not Applicable

How satisfied have you been in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/ Not Applicable
Marketing representative understands your business	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/ Not Applicable

Marketing representative understands your transportation needs	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/ Not Applicable

Marketing representative effectively coordinates resources to fulfill your transportation needs	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/ Not Applicable

Marketing provides competitive products and services	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/ Not Applicable

Timeliness and adequacy of marketing representatives responses to your requests	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/ Not Applicable

In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/ Not Applicable

Please name your marketing representative

If you don't know, type N/A.

Customer Solutions

(COMPANY) Customer Solutions Department is the customer contact for issues and inquiries concerning railroad status, service commitments and logistic solutions.

How satisfied have you been
in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable
Effectiveness of Customer Solutions representatives in resolving problems	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Accuracy of information provided by Customer Solutions representatives	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Customer Solutions representatives exhibit knowledge of my business	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Proactive notification of service interruptions/exceptions by your Customer Solutions representatives	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Customer Solutions regularly advise you on the latest web technology tools available	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Service Support

(COMPANY) Service Support Department handles the customers' routine transactional activity, such as car releases, switching requests, etc., and is reached by calling 800-555-5555.

How satisfied have you been in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable
Effectiveness of Service Support in resolving problems	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Accuracy of Information provided by Service Support representatives	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Speed of Service Support representatives in resolving problems	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Courtesy and professionalism of Service Support representatives	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Billing

How satisfied have you been in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable
Accuracy of freight bills	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Accuracy of extra service/accessorial bills	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Corrective action taken if a billing error occurs	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Freight Loss and Damage

How satisfied have you been in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable
Effectiveness of freight loss and damage prevention services	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Timely resolution of freight loss and damage claims	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Accessibility and responsiveness of freight loss and damage prevention team	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

ECommerce

How satisfied have you been in the last 12 months with each of the following?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable
Information about (COMPANY) website and web-based tools	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Usefulness of web-based tools provided by (COMPANY)	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Ease of use of web-based tools provided by (COMPANY)	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Overall

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable
Overall, how satisfied have you been with (COMPANY)?	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

How satisfied are you with (COMPANY) performance regarding:

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable
Communication regarding issues of concern to customers	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Value for your transportation dollar	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Innovation and creativity/anticipating future needs	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Connectivity with other carriers	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	Don't Know/Not Applicable

Compared to other rail and intermodal transportation providers, how would you rate (COMPANY)?

I would prefer to use (COMPANY)	(COMPANY) is slightly better than other carriers	(COMPANY) performance is about the same as other carriers performance	(COMPANY) is slightly worse than other carriers	I would prefer to use another carrier if / when possible
I would prefer to use (COMPANY)	(COMPANY) is slightly better than other carriers	(COMPANY) performance is about the same as other carriers performance	(COMPANY) is slightly worse than other carriers	I would prefer to use another carrier if / when possible

Please list the three most important areas when dealing with a transportation carrier.

As stated in the introduction of this survey, your (COMPANY) Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.
Do you want to be called to discuss an issue related to the topics in this survey?

Yes, please call me.

No.

Your Name

Title

Company Name

Phone Number

Do you receive (COMPANY) bills?

Yes. Please complete the following section: Billing.

Have you used (COMPANY) website?

Yes. Please complete the ECommerce section.

No. Please skip this section.

Have you experienced freight loss and/or damage on (COMPANY) in the past 12 months?

Yes. Please complete the Freight Loss and Damage section.

No. Please skip this section.

Click on the Submit button to complete this survey. Thank you for your assistance.

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Top 3 reasons to use this transportation survey template

1. Evaluate customer satisfaction with transportation services: This survey questionnaire helps to evaluate the customer satisfaction level about public and private transportation services. It also evaluates the consistency of transit times and local switching.

2. Collect feedback on the equipment supplied by the transportation company: This survey template helps to collect feedback on the equipment delivery process, equipment cleanliness, availability, and corrective action taken if the equipment did not meet customer expectations.

3. Evaluate customer satisfaction with marketing representative: The above template helps to evaluate marketing representatives for various parameters:

(a) Understand your transportation needs.
(b) Does the marketing representative provides a competitive product or services.
(c) Understand your business needs.
(d) Timelines and adequacy

50 Transportation Survey Questions + Sample Questionnaire Template

Top 3 reasons to use this transportation survey template

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