Four Ways You Drive Away Customers | Tuesday CX Thoughts
Customer Experience & Expectations We live in a world where many things are commoditized. One area that a company can […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Customer Experience & Expectations We live in a world where many things are commoditized. One area that a company can […]
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]