My top 4 favorite CX myths – Tuesday CX Thoughts
So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]
Thinking About Mondays – Tuesday CX Thoughts
What day is it anyhow? I know I’m probably one of the very few, but I really do not mind […]
Two problems with your CX program – Tuesday CX Thoughts
If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]
The Wrong Way to Get CX Right – Tuesday CX Thoughts
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
How could you NOT know – Tuesday CX Thoughts
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
