Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Tuesday Morning CX Thoughts – Defining churn when there is no return

Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]

Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]

Recognition counts It is that time of year where we take a look around us and think about what happened, […]

A great problem to have I was drawn to an article last week that talked about a large fast-food restaurant […]

Survey data collection can be used to measure many different things, and one of the most key measurements you can […]