Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Tuesday Morning CX Thoughts – Many Happy Returns

Make it right the first time It is not often that I have to return an item I’ve purchased. I […]

NISA will employ QuestionPro CX platform to gain insights and deepen the fan experience by enabling real-time, in-stadium, TV, and […]

How do businesses create WOW moments? Can organizations with multi-channel touchpoints ensure consistency with their CX programs? Listen to the […]

The Kanban framework is one of the most popular project management methods in use today. However, if you’ve never heard […]

Guest Column by Dave Girolamo A #PureMichigan vacation While on vacation in Northern Lower Michigan, a retired couple walked past […]