QuestionPro
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
The Association of Corporate Executive Coaches (ACEC) is an association for master-level executive coaches who focuses on the results of […]
So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” […]
Our customer experience platform, QuestionPro CX, is getting a navigation makeover! All the features you have come to expect while creating, […]
The Customer Effort Score (CES) metric measures how much effort customers put forth in dealing with a company. It gives […]
