Voice of the Customer Programs: What It Is, Implementations
In this advanced world of business and development, understanding customers’ needs and expectations is more critical than ever. This understanding […]
CX
A Case for Empowerment and Being Bold — Tuesday CX Thoughts
In my last Tuesday CX Thoughts article, I told a story about a bad experience I had with a rental […]
Winning the Internal CX Battles — Tuesday CX Thoughts
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric, and wrangling […]
CX Shenanigans: Booth Duty and Beyond — Tuesday CX Thoughts
Check out this week’s video summary below: Three weeks ago, I traveled to Nashville, TN, to attend my first customer […]
Customer Marketing: The Best Kept Secret of Big Brands
Customer marketing strategies are crucial in enhancing customer retention, reducing churn, and boosting customer loyalty, brand advocacy, and community participation. […]
