What is Driver Analysis? Importance and Best Practices
Customer experience data can be difficult to analyze because of its unique characteristics. That’s why today, we’re going to discuss […]
CX
Was The Experience Memorable? (Part II) — Tuesday CX Thoughts
As I mentioned in my prior blog post, the last few weeks have been quite busy. Kids returning to their […]
Participant Engagement: Strategies + Improving Interaction
Participant engagement in surveys, research projects, or online communities can often feel challenging. However, when done right, engaging participants becomes […]
Was The Experience Memorable? — Tuesday CX Thoughts
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
Closed-Loop Management: The Key to Customer Centricity
When customers provide negative feedback, it often goes unnoticed or unresolved, leading to customer churn or reduced loyalty. Closed-loop management […]
