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Drive change

Closed Loop Feedback means implementing a formal process whereby customer feedback is used to drive change in the company in order to improve customer feedback. This kind of cycle is a powerful tool--in fact, it's pretty much the only way to build an effective and useful customer feedback process. If customer feedback is not used for company's change then what is it good for?

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Close the loop

A closed-loop customer feedback program gives companies the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback.

QuestionPro's CX software enhance survey responses with valuable customer information. Your marketing team will love you.

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Feedback control loop

Customers deserve to be heard. Listening shows you care, which lays the groundwork for loyalty. We believe in transparency and honesty both within a business and through interactions with customers. We take pride in giving customers a voice with the businesses they support.

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Ready to close the loop?

Close the feedback loop leveraging our ticketing feedback system. Create a ticket for each detractor, assign it to the right person, and get the issue fixed.

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Free Resources

VoC Analyst Report, 2023

Dive into our exclusive VoC industry analyst report on the Voice of the Customer market. Access actionable insights, evaluate vendors, and make informed decisions to drive your business forward.

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The CLV Playbook

Gain a deeper understanding of your customers' long-term value, make data-driven decisions, and drive business growth with The Complete Playbook to Customer Lifetime Value.

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CJM Analyst Report 2023

The SPARK Matrix™: Customer Journey Mapping (CJM) Platform, 2023 is a complete CJM industry analyst report. It includes the matrix, a detailed analysis of the market dynamics and the 2023 vendor landscape.

Learn more
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The Experience Journal

Find innovative ideas about Experience Management from the experts