Measure Net Promoter Score (NPS)
Net promoter score gives you a numeric value to how dedicated your customers are to your organization. QuestionPro CX enables you to analyze comparative NPS scores company-wide or based on location, internal departments, products or services. Furthermore, CX NPS scores will enable you to identify customers who would promote your brand, stay passive or even detract from your brand, thus providing you with actionable insights to devise your strategies accordingly to generate more revenue from your existing customers.
Detractor Recovery
QuestionPro CX identifies potential lost customer on the basis of NPS survey response values and can be configured to send out automated notifications to respective customer representatives to follow up with these customers. CX, with the help of its powerful analytical dashboard and actionable insights, helps you to assess why a customer is detracting from your organization and hence allow you to devise strategies that can help you to reduce manual work, address issues in real time and thus provide an opportunity to win back your lost customers.
Promoter Amplification
CX is the best customer satisfaction tool which allows you to transform your promoters to be brand ambassadors of your company. It will help you identify promoters among your customers and enable you to configure automated and smart actions based on data gathered through NPS survey questions, which will help you to amplify your influence on your social media channels in just a click!
Text & Sentiment Analysis
Exploring and analyzing open-ended text responses to derive meaning from it in a smart and useful way to create valuable business intelligence is offered by QuestionPro CX through text and sentiment analysis. The software provides valuable insights about the respondent's emotions to understand if he is inclined towards positive, negative or neutral feelings towards your organization while answering the survey.
Priority Matrix
The priority matrix feature offered by CX provides you with easy to understand infographics on NPS-Driver score which will give you insights into what touchpoints should be on your priority list to make improvements. For example, a high driver score and a low NPS score will represent high priority action.
Automated Scheduled Distribution
Automatic distribution of repeat surveys can be configured by CX, thus reducing the time and effort taken to send out these surveys manually every time. All you need to do is configure the schedule for your repeat surveys, import the customer database and your surveys are distributed automatically over and over again.
CX management on the go
Graphical representation of the total number of responses to the surveys, NPS scores, number of promoters, passives, and detractors are provided to you by CX mobile App. The app provides you with an easy to understand interface which enables you to view your previous responses, NPS scores for business units or individual scores of business/child units if any, detractor comments and the status of tickets that are generated for them, all on the go! The app is available over Android and iOS both.
CX Intercept and In-App Surveys
QuestionPro CX enables you to create intercept surveys such as pop up, feedback or exit surveys and helps you to configure the triggers at the right touch points during the customer's journey on your website to understand customers satisfaction level with your brand in an extremely easy manner. Furthermore, In-app surveys offered by CX not only help the organization to understand the satisfaction level of the customer with your mobile app but also can give you data that will help lower uninstall rates of the app.
Survey Software
Easy to use and accessible for everyone. Design, send and analyze online surveys.
Research Suite
A suite of enterprise-grade research tools for market research professionals.
CX
Experiences change the world. Deliver the best with our CX management software.
Workforce
Create the best employee experience and act on real-time data from end to end.
