CX Reputation | QuestionPro®

Should online reputation management be a top priority for my company?

If you are familiar with the quote by Warren Buffet, “It takes 20 years to build a reputation and five minutes to ruin it”, you would probably understand how important it is to constantly track and take action on what your customers think and say about your business online.

CX Reputation empowers your team to cross-post and respond to comments across major public reviews and social media platforms, while gathering and analyzing feedback with AI sentiment analysis and a real-time analytics dashboard.

Why CX Reputation?

Get more value from customers’ reviews with the following features:

Sentiment Analysis

Understanding how your customers feel about your brand is critical. Using AI, Sentiment Analysis can easily help you identify, analyze and solve any complaint.

Real-Time Dashboard

Easily visualize in one place your business reputation with chart types & labels. Track and filter data to display specific results.

Reply to reviews

Respond to any comment, post or review directly from CX Reputation. You can also enable our automatic review translation, so no matter the language the review is on you can still reply!

Security & Compliance

CX Reputation is compliant with federal and local regulations including GDPR, HIPAA, CCPA, Section 508, etc. for worry-free social media reputation management.

Organize your reviews

Do more with your customers’ reviews. CX Reputation empowers you to import/export reviews, monitor, team assign, manage & filter all reviews!

Powerful Integrations

Integrate with top rating sites and social media channels to make reading and replying reviews a breeze!

Boost your brand perception and trust with CX Reputation

The social media reputation management software that enables you to listen to your customers, act on reviews and improve your online presence.

Should online reputation management be a top priority for my company?

All your reviews in one place

Track engagement metrics and follower counts

What your customers are saying about your brand right now

Monitor, respond and analyze with CX Reputation

Actively monitor the mentions of your brand on websites and social media in real time.

Integrations