Benchmarking NPS and CSAT by industry and brands in the USA, Q1, 2025

Your guide to industry leading CX metrics in Q1, 2025

Having a clear view of your organization's CX performance is essential to drive better outcomes.

Our latest benchmarking study provides invaluable insights into NPS, CSAT, and future purchase intent across 7 key U.S. industries, helping you navigate and thrive in this current landscape.

Discover how your industry stacks up in customer experience with our comprehensive benchmarking study. Fill out the form to access the full report.

What you'll find inside:

Detailed KPI analysis: Explore NPS and CSAT scores by industry—discover which sectors lead in customer loyalty and satisfaction.
Industry-specific insights: Learn how industries like hotel & hospitality, banking, automotive, insurance, and airlines are performing.
Brand performance breakdown: See how top brands like Toyota, JetBlue Airways, Hyatt Hotels, and Local Credit Unions stack up in customer experience.
Customer behavior trends: Understand how satisfaction scores impact purchase intent across various sectors.

Why should you care:

Benchmark your performance: Compare your CX metrics with industry leaders.
Drive improvement: Identify areas to enhance customer satisfaction and loyalty.
Understand customer behavior: Learn how NPS and CSAT and satisfaction influence future purchase decisions.

To download "Benchmarking NPS and CSAT by industry and brands in the USA, Q1, 2025", please fill in the form.

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