Delete Survey and its Responses
You may want to delete the survey because you want to keep your dashboard clean and up to-date with the latest surveys. Or you may want to delete the survey responses because you want to repurpose the survey. This helpfile will help you to know the options for deleting a survey from a workspace, deleting a single response from a survey, and deleting all the responses for a survey.
Click to download video
Here is a glimpse of the options to delete a survey and its responses:
Click to download video
How to delete a survey :
Go to: Login >> Customer Experience >> choose the workspace from which you want to delete the survey
- Click on Delete action button provided in front of the survey
- System will show a pop-up message if you wish to proceed further and want to delete the Survey from your account.
To clear the results and reset all responses for a survey :
Go to: CX >> Select the workspace >> Analytics >> Manage Data >>
- Click on Delete Data
- Click on Clear Responses under Clear All Responses for deleting all the responses of the survey.
- Click on Clear Responses under Clear All Test Responses for deleting all the test responses of the survey.
Kindly make sure you choose the correct survey in the top right corner; you can change the survey from the provided dorpdown.
This option will delete all data for the Survey. Do not use this option if you have started live collection of data. Data once deleted cannot be retrieved!
Why would I want to clear the data?
If you are doing pre-test trials, you usually want to clear out all the test data from the database before starting to collect "real" data. Use the "Clear Data" function for this.
Confirm the pop-up once you want to delete all the audit and related information
How can I delete a single response from all the data collected?
- Customer Experience >> Choose the appropriate workspace >> Analytics >> Manage Data >> Responses
- To delete responses from the response list, select the check box next to the individual response.
- Once the responses are selected, click on the provided delete button.
Note: If you have more than 5k responses and try to delete the data, the system will mark the data for deletion, this process will be completed within 5 - 7 days.
