Is satisfying customers one of your organization’s key goals? Are you still measuring customer satisfaction the same old way? Are you ready for a breakthrough in thinking and practice? Then this webinar video is for you. Rather than beating the same old customer satisfaction drum, a proper understanding of customers’ expectations is a better alternative that can lead to deeper insights.
In this webinar we discussed:
Quality, efficiency, service, and reliability are the terms we often hear when we discuss customer satisfaction. Smart businesses know, retaining a customer is an art. But, businesses also need to start measuring customer satisfaction.
Customer satisfaction surveys may consist of 1 question like the Net Promoter Score which alone is powerful enough to know brand shareability and customer loyalty. In case more details about products, services, and overall experience are to be acquired, survey questions may also go up to 25.
Customer satisfaction surveys are all the rage for a reason. After all, businesses want to remain competitive, increase their customer retention, provide better service and ultimately increase their profit margins to stay in business.