Enjoy lunch and take advantage of the opportunity to network with industry colleagues and QuestionPro’s partners.

The MD of QuestionPro South Africa introduces the day’s proceedings including speakers, partners, musical entertainment, dinner, giveaways and drinks on the roof terrace.

Aseem
Badshah

QuestionPro

This session explores how to utilize customer data to predict needs and prevent issues before they arise. Discover ways of turning insights into actionable strategies across industries. All this can be achieved by building a resilient CX strategy rooted in innovation and trust.

Debi
Potgieter

XMwize Solutions

Understanding the voice of customers in-store can be a real challenge. Discover how Mr Price Group taps into the minds of retail communities and online shoppers with an agile/flexible approach. In the process delivering a positive impact for the brand.

Thobeka
Khumalo

Mr Price
Group

Reagan
Gasa

Mr Price
Group

Taking you on a Citizen-Centric approach to policy development. Explore empathy as a driver in delivering service and how to leverage digital technology to improve it. Where there’s a gap it’s important to partner with other stakeholders and always look to revisit, review and improve.

Marcia
Ujobolo

CX
Specialist

Teas, coffees and refreshments are served with an opportunity to talk to our partners.

NPS, CSat, and other standard measures only ever give you a fleeting glance into your customers’ minds. To truly understand them you need to delve into the world of data affecting your business. Discover how your experiences stack up against your customers’ expectations. Remember your competitors aren’t necessarily who you think they are!

Nicolas
Callegari

Decapod CX

With a plethora of AI solutions at our fingertips, how do we navigate this evolving landscape? Our diverse panel of experts will explore AI transformation in the academic realm. Learn about data-driven insights and personalized learning. Let’s discover future perspectives whilst employing ethics and avoiding bias.

Jordan
Seke

Wits
University

Nathan
Thomas

Instructure

Andiswa
Msi

North-West
University

Rogers
Sithole

OneConnect

We are delighted to welcome the Founder and CEO of QuestionPro, to the stage. Take a deep dive into AI, storytelling, merging Qual & Quant and a focus on data quality. You’ll learn how to unlock the power of our cutting-edge tools and features for maximum impact and help shape the future of your industry.

Vivek
Bhaskaran

QuestionPro

Make your way to the roof terrace with drinks in hand as you’ll be treated to an acoustic performance by our special guests.

Moving back inside, take your place at one of the roundtables for a sumptuous 3-course meal.

We finish the event on the roof terrace for evening drinks, networking and giveaways.