PCI Talent Assessment Solutions Customer Story

Case Study: PCI

About PCI Talent Assessment Solutions

PCI Talent Assessment Solutions is a boutique consultancy that has been helping organizations and leaders excel since 1957. Their core business is centered around psychologist-led, psychometric assessments for hiring, development, and succession planning. PCI's boutique status gives them the flexibility to work with both large clients, such as global, Fortune 500 companies, and smaller organizations, while offering all a very personalized experience.

Key Differentiators

While PCI is an exceptional partner to their customers, there are a few key reasons why organizations choose to work with them:

• Customization: PCI creates customized talent assessments that align with their clients' unique competencies. They offer bespoke solutions that fit perfectly with the culture and specific needs of their clients.
  
  
• Customer Service: PCI prides itself on responsiveness and long-term relationships. Regardless of the size of the organization, PCI always provides the same exceptional level of attention.
  
  
• Expertise: PCI's team consists of highly experienced professionals, each with over 20 years of experience in talent assessments. This expertise sets them apart from larger firms, where clients may often deal with more junior staff.
  
  

Business Challenge

Before partnering with QuestionPro, PCI faced limitations in offering the same degree of customization for 360-degree feedback as they did for their other assessments. This created a clear opportunity for growth, both in business and in aligning their feedback offerings with the rest of their services.

Why PCI Chose QuestionPro Workforce as Their Partner

It really came down to the level of customization QuestionPro Workforce offers. Many tools they looked at are more off-the-shelf and don’t allow for the kind of bespoke solutions their clients expect. With QuestionPro Workforce, they found we could really tailor the experience to meet their clients' specific needs, and were able to do it within their budget.

“Our 360-degree feedback clients needed tailored solutions that fit their unique needs, including their price points and specific deliverables. QuestionPro allowed us to provide a highly customizable experience, from the assessment tools to the look and feel of the deliverables. That flexibility was crucial for us.” - Deborah Bell, Vice President Consulting at PCI.

PCI Saw Both Increased Client Satisfaction and Retention as a Result of their Partnership with QuestionPro

PCI has been able to offer their clients a far more customized and effective 360-degree feedback process, which has increased client satisfaction and retention. The flexibility of the QuestionPro Workforce platform has allowed them to better align their offerings with what their clients want, and that's been a real game-changer for them.

In Addition to Flexible Technology, Customer Success Team Really Stands Out

“My experience working with the QuestionPro team and technology has been exceptional. The communication with the team has been very clear and frequent. Their responsiveness and the use of resources like instructional videos on-demand have made interactions smooth and effective.”

Deborah Bell Vice President Consulting at PCI

The QuestionPro Workforce customer success team prides itself on a consultative approach. Instead of simply responding to requests, they dig deeper into understanding the clients' needs to deliver the best possible solution. The team's motto is to go above and beyond, truly becoming a partner to their clients.