QuestionPro Communities is an industry-leading community experience and management platform that assists companies to engage their customer communities, gather real-time insights from customers, and enhance the customer experience. Stay ahead of your competition by making informed business decisions - at half your Alida pricing. Access more CXM features than what Alida offers. Build a thriving online customer experience community with QuestionPro’s Communities mobile app. Track customer experience with surveys or gain customer ideas and feedback with IdeaBoard. Empower your customer community to post suggestions, improvements, and ask you questions directly. Gamify your surveys to increase engagement rates. Monitor customer-pulse across mobile and desktop devices with QuestionPro’s own advanced analytics and reporting tool.
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| Top Features | |||
|---|---|---|---|
| Discussions | |||
| Notifications | |||
| Unlimited surveys & questions | |||
| Social media integration | |||
| Polls | |||
| Reactions | |||
| Full-service management | |||
| Cloud based | |||
| Question & answer | |||
| Mobile app | |||
| Automated incentive management | |||
| Video discussions | |||
| Events | |||
| Document sharing | |||
| IdeaBoard | |||
| Badges | |||
| CRM integration | |||
| 3rd party apps integration | |||
| PayPal integration | |||
| 24*7 support |
We’ve made it simple for Alida customers to migrate their online CXM community to the QuestionPro communities platform. Here are the three steps to effortlessly migrate from Alida to QuestionPro.
We offer our enterprise clients many geographical options to save their data and comply with local and national government/federal regulations. Clients can choose from any one of the data centers based in Seattle - USA, Toronto - Canada, Netherlands - Europe, Victoria - Australia, and Dubai - UAE.
Manage your online customer community with QuestionPro’s mobile app. It allows for geo-location-based surveys and push notifications for relevant and real-time insights collection. Encourage real-time participation, collect rich-media, and offer members with on the go redeemable rewards.
The communities platform is integrated with our enterprise-grade insights-collection platform. Send out SMS-invites, grow your community socially and connect with more than 22 million online panelists from around the globe. Run advanced analysis like Gap, text-analysis, TURF, etc. to collect powerful insights.
Manage longitudinal tracking and high-frequency research with unlimited flexibility with this user-friendly platform. We act as an extension to the team by providing customer community management services. Co-create with your top promoters so everybody is on the same page. Take advantage of our 24/7 support teams to solve all your queries and FAQs within minutes, boosting your ROI.
At QuestionPro, your data security is our top priority. With ISO 27001 certification, HIPAA compliance, SSAE16/SOC-2 along with industry-grade security features, including data redundancy, continuous network monitoring, and data encryption. QuestionPro is continuously committed to upholding the integrity, confidentiality, and availability of all information within its system.
