THE LEADING CUSTOMER EXPERIENCE SOFTWARE

Comparative Net Promoter Score (NPS) Analytics

NPS score is a metric used in customer experience programs which measures the loyalty of a customer to an organization. QuestionPro CX allows you to measure the NPS score company-wide or based on location, product or department. Furthermore, it enables a comparative analysis for various segments over a period of time on key performance metrics based on customer satisfaction like NPS scores, overall satisfaction, percentage of responses in extremely satisfied and very satisfied, comparing with competitors, etc.

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Detractor Recovery

Detractor identification and management offered by QuestionPro CX is based on NPS survey response value of less than 6; the software can then be configured to send out automated notifications to respective customer representatives to follow up with these customers, thus reducing the effort to analyze the entire data manually. Detractor recovery enables an organization to understand why a customer is discontinuing business with the organization and hence appropriate decisions can help you to win these customers back. CX software allows you to resolve the issues promptly which is a crucial part of a holistic customer experience program.

Promoter Amplification

QuestionPro CX does much more than just identifying your brand promoters among your customer, you can configure CX to take automated and smart actions on NPS survey response values. CX can help you transform these customers into brand ambassadors who would promote on social media channels and amplify your influence. CX also allows you to showcase the promoter responses on your social media pages in just a click!

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Text and Sentiment Analysis

Analysis of unstructured text to extract relevant information and transforming this into useful business intelligence is offered by QuestionPro CX which determines if the expression mentioned is positive, negative or neutral and to what degree, enabling you to understand the emotion behind the response.

Priority Matrix

The CX software offers you valuable charts or infographics for analyzing the high impact areas of business and their respective NPS scores along with number of responses received to your surveys. It gives you actionable insights, focused investments in product/service improvements to deliver targeted customer satisfaction.

FTP Schedulers

QuestionPro offers you an automated scheduler to distribute repeat surveys and thus reduce the manual effort to do it every time. Just schedule the import of your customer database and send the surveys over and over again!

24-hour global support

With live customer support 24 hours a day, we are always here to make your life easier. You can access us live 24*7, 365 days a year. Reach us anytime, from anywhere via online chat, email or phone and our representatives will be there to assist you with the poll maker software.

CX Intercept and In-App Surveys

QuestionPro CX provides you with various types of intercept surveys such as pop up, feedback and exit surveys, which can be configured to trigger at a given point of time during the customer’s website visit without redirecting them to an external website. All you need to do is type the intercept name and URL and select the type of intercept you wish to create. Furthermore, the CX solution offers in-app surveys to gather feedback to understand the customer’s mobile app experience and ultimately lowering uninstall rates of the customers app as well. Getting feedback from within your mobile app using CX software can definitely make a difference for you.