SPARK Matrix™: Customer Journey Mapping (CJM) Platform, 2024

Identify what sets CJM vendors apart in 2024

Exceed your customer experience strategies with insights from the Quadrant Knowledge Solutions Customer Experience & Commerce SPARK Matrix™: Customer Journey Mapping (CJM), 2024 report. Designed CX professionals, this report offers an analysis of the current state of customer journey mapping, highlighting the vendors and technologies that are making a real impact.

Whether you're refining existing processes or exploring new tools, this report is your guide to achieving a superior customer experience.

What You’ll Get:

• Executive Overview: Gain a clear view of the CJM market, including critical trends and competitive positioning. This overview is designed to help you understand the current landscape and how it affects your strategies.
• Market Dynamics and Overview: Understand the role of CJM software in mapping customer interactions and addressing common challenges. Discover how evolving technologies are influencing the effectiveness of journey mapping solutions.
• Key Competitive Factors and Technology Differentiators: Identify what sets top CJM vendors apart. Learn about essential features like journey design, optimization, and analytics that are critical for enhancing customer experiences.
• SPARK Matrix™: Strategic Performance Assessment and Ranking: Access detailed assessments and rankings of leading CJM vendors. This section provides valuable information to help you choose the best tools for your needs.
• Vendor Profiles: Explore in-depth profiles of top vendors to understand their strengths, market focus, and how their solutions can meet your organizational goals.

Why Download?

• For Technology Vendors: Stay informed about market trends and competitive positioning. Use this report to refine your strategies and enhance your CJM solutions.
• For CX Professionals: Evaluate and select the right CJM tools to improve your customer journey mapping. Make data-driven decisions to enhance your customer experience initiatives.
• For Strategic Planners: Get ahead with insights into CJM trends and technologies. Leverage this report to optimize your strategies and drive better business outcomes.

How to Access:

If you are looking to evaluate different vendors’ capabilities, competitive differentiation, and market position, download the SPARK Matrix™: Customer Journey Mapping (CJM) Platform 2024 report for free.