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October, 2024CX
We’ve enhanced the functionality of anonymous survey tokens within the CX platform. You now have the option to utilize respondents' email addresses in other CX features, including reporting and ticketing.
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October, 2024CX
Closedloop- Enhanced Notifications
With this new and improved notifications setup users can create custom notifications for the actions taken on their tickets. These notifications can be sent to the Admin or the Manager added in your CX Workspace. Alerts can be set for various actions like ticket creation, ticket deletion, comments added by other users. All the notifications are workspace specific.
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September, 2024Workforce
Survey distribution using Slack
This feature allows people who manage teams or individual employees to send out surveys to their team members using Slack.Slack also sends reminders to participants to make sure they don't forget to take the survey, which helps in getting more people to complete it.
September, 2024WorkforceOur filters for HRIS let you choose what data to get from your HR system. This makes it easier to work with your HR data and fetch accurate information.
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September, 2024CX
Notifications support for imported responses through Excel and API
We have added support for notifications for data (responses) imported via Excel and API. You can now enable notifications for historical responses as you import them into the CX platform. Whenever you import responses, whether through the API or an Excel file, the system will automatically check for any enabled notifications and take the appropriate actions based on your settings.
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July, 2024CX
We’ve enhanced CX notifications to improve user experience. You can now set up notifications for a single CX segment with multiple managers more easily. Additionally, our new update allows users to configure notifications for multiple segments simultaneously, eliminating the need to set up separate notifications for each one.
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July, 2024Workforce
A spider chart for the 360 feedback survey shows strengths and weaknesses. Each spoke of the web represents a skill you were rated on (communication, teamwork, etc.). The higher your score in a skill, the farther a point on that spoke is from the center. By looking at the web's shape, you can quickly see strengths and weaknesses..
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June, 2024Surveys
TURF Unduplicated Reach Percentage
With TURF analysis, we have now added individual slices with unduplicated reach percentage for each option selected. When running TURF simulator, now you can check the percentage unduplicated reach for each option under simulation configurations.
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June, 2024CX
The KPI comparison widget can be used to compare the different KPIs such as NPS, CSAT, count between segments, closed ended question answer options, and products. Chart for Top/bottom 'N' can be plotted using this widget. This widget also has advanced sharing options for sharing it among the organizational hierarchy with control over the data points to be made accessible.
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May, 2024Surveys
Platform Connect Question Type (BETA)
Platform connect question type allows you to connect with an external platform from within a survey and comeback to the survey to complete your response. We have worked further on our platform connect question type to improve UX adding security guardrails as well as support for custom apps which will be platforms restricted and available only for the specific organization.
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May,2024Workforce
Share dashboard is the ability to share the EX Analytics Portal dashboard using a link and adding the option to share it with a password.With the link, users can interact with the dashboard widgets to analyze data and add comments
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April,2024Workforce
Text analysis is an analytical feature allowing tagging and categorization of text into reports used to quantify open-ended text responses into common themes and patterns for an in-depth review of what respondents want you to know in their own words.
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360 Feedback survey distribution- Multilingual
Multilingual survey distribution is the process of delivering feedback surveys in multiple languages to a wider, more diverse audience. It removes the language barrier from a global perspective.
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March, 2024Surveys
Sepedi language added to survey languages
Added support for Sepedi language for survey languages.
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March, 2024CX
We have enhanced the comment list widget to support the addition of parameters / columns (max 7) of users choice to the widget. These parameters such as phone numbers, email addresses, or any custom variables will be shown against the response IDs in the widget. We have also added None as a scoring model to the widget which enables users to hide the color indicators and scores columns in the widget. Using the None scoring model this widget can be used for open-ended questions as well, elemenating the dependency on NPS question.
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February, 2024CX
Restricted access to portal managers
With this feature account admins will be able to set certain data columns as restricted through the dashboard settings. For instance, data fields such as email addresses, phone numbers, and others can be set as restricted by the admins; so when such dashboards are shared with the managers they will not be able to view/access these data fields. In the downloaded Excels by the portal managers, these fields will be shown as Hidden. This is expected to give more flexibility and control to CX admins while sharing dashboards with their portal managers.
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Heatmap Widget update - Widget sharing options
We have added a new option Allow managers to view data for parent segment under the widget sharing settings of the Heatmap widget. When turned on, portal managers (child segments) will be able to see data for their immediate parent if any such columns/rows are present in the Heatmap shared with them.
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Survey Tokens (Anonymous Tokens) Revamp:
We are revamping the survey tokens functionality in the CX. This month, we have added the ability to add anonymous tokens in bulk to the platform through Excel upload. Further, users can also download all the anonymous tokens present in the system in the Excel file. This Excel file will include token URLs for all the present tokens. We have enhanced the survey tokens with the support for 5 custom variables and a product variable that users can use while creating/adding survey tokens to the system.
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This features allows users to send a survey to the customers after their tickets are marked resolved. This survey will allow the admin to understand if the customer is happy with the ticket resolution process and the solution provided by the agent. Winback survey allows users to send a new survey once the ticket is resolved and captures the updated NPS score. This feature will help you understand how many of your customers are converted from Detractors to Promoters.
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February, 2024Surveys
Moldovan and Kinyarwanda languages added to survey languages
Added support for Moldovan and Kinyarwanda languages for survey languages.
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We have enhanced TubePusle exports to incldue ratings for every second or ever 2 seconds instead of the current export which only exports this data when rating changes.
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February, 2024Communities
Our latest update brings the new and enhanced version of the Topics Module. It brings easy to use interface with all the functionalities as is but running at a faster pace.
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February, 2024Workforce
The time trend widget revamp provides includes allowing users to customize data by selecting metrics (eNPS, mean, agreement %, response rate), set deployment or time-frequency, compare surveys, demographics, and departments, improve user experience with various chart formats, and enable data download in excel and PDF.
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January, 2024Surveys
Visual layout is a new display mode complementing our classic and focus display layouts. Visual layouts are vibrant with image backgrounds and enhanced readability for questions, options, as well as all content on the surveys. Visual layout default themes are crafted to meet various design requirements and offer complete customization to meet every requirement.
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January, 2024CX
The existing Heatmap widget has been updated with multiple new options to cater to multiple new user requirements. Users now will be able to add questions/segments in rows or columns as per their requirements which earlier was not possible. Further, the Heatmap widget supports additional scoring models such as Mean, and Custom Metric. Users can now add multiple custom metrics to the heatmap enhancing their analysis capabilities.
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CSV Support in Export Email Report (Scheduler)
Support for CSV format has been added to the Export Email Report option. Now users can choose and set the report format between Excel and CSV.
January, 2024WorkforceEnable widget-level data filtering based on survey question responses in the analytics dashboard, with the added functionality to save and retain dashboard-level filters for users across login sessions.
December, 2023SurveysTURF - Total Unduplicated Reach and Frequency enhancements
We have added support for matrix questions under TURF analysis. For all simulation analysis we have now added the abillity to hold or prohibit options to simulate. Primary sort order for simulations will be by unduplicated market reach and also consider frequency (secondary) when ordering.
December, 2023CXUsing this feature users can calculate custom metrics scores for the responses already collected or present in the system. Users can use the created data filters in the platform to filter the responses for which custom metric scores needs to be recalculated; or else users can also apply the custom data and response type while using the rebuild feature as per their requirements.
November, 2023SurveysMultilingual surveys - change language within a survey
When answering multilingual surveys, you can now change the language even after you have started answering the survey in a particular language. This can be usefull if different sections need to be answered in different languages or by people speaking different languages. Language can be changed on any of the survey pages and any number of time.
November, 2023CommunitiesBadges Revamp - Hard Deletion of badges
Our latest update brings the capability to permanently delete badges, providing a cleaner and more organized platform. Once removed, badges cannot be retrieved, ensuring a streamlined interface. This enhancement empowers your team to declutter and maintain a sleek, efficient experience by removing any unnecessary badges that are no longer essential.
Ability for Admin/Moderators to join the scheduled video call early
We're introducing a new feature that empowers admins/moderators to join scheduled video calls in advance. This allows them ample time to warmly welcome users, adequately prepare for the call, and effectively manage attendees as needed.
November, 2023WorkforcePatient Safety survey frameworks
Users can now create a Patient Safety Survey in Workforce by using ready frameworks accessible through the new study button.
November, 2023CXWe have added an option to download the CX dashboard in PDF. Using it CX users can download dashboards which they are interested in a PDF.
We have added a lock icon on the dashboard filters section. By using this option, dashboard users can lock/stick the filters section present on the dashboard. Once locked, the filters section will not move along with the dashboard scroll.
Notifications to account admin when FTP fails
There was no option to get notifications about the FTP failures. Now if the user enables the “Email Report Notifications” toggle under “Account Settings” in “My Account”, the admin of the respective account will get notified in case of FTP failures through email.
October, 2023CommunitiesBadges Revamp - Soft deletion of badges
Elevate your badge experience with the all-new soft deletion capability. Now, not only can you seamlessly add badges, but you also have the power to effortlessly remove them when needed. In this latest release, we're thrilled to unveil the soft deletion feature for badges. This means that whether a badge is intentionally or accidentally deleted, you can effortlessly recover it, ensuring you never lose a valuable badge again!
Exciting news for our clients! We've introduced a security setting on our communities portal to prevent client-created communities from being listed and displayed on search engines. Easily toggle this setting on/off based on your specific privacy needs. Take control of your community's visibility and ensure privacy by adjusting this setting as required.
API - Send Email Survey Invites
Our new API feature allows seamless sending of email survey invites. You can utilize existing filters for targeted members or opt to send surveys to specific email addresses. This enhancement offers flexibility and precision in reaching your desired audience, ensuring effective and personalized survey outreach.
October, 2023CXSupport for new/custom SMS Providers in Transaction Deploy
We have added support for multiple SMS providers. This is an organization-wide setting using which users can switch between different available SMS providers. It's added under the Deploy section of the CX platform. Presently we have added support for Plivo and is admin-only. We are in touch with multiple new SMS providers, such as Ducont & Gupshup and soon we will have them added to the CX platform.
Support for custom fields in CX Segments
We have added support for multiple custom fields in CX segments. Custom fields can be mapped/added and used to save any additional custom information associated with the respective segment. These mapped custom fields will also be shown in the import and downloaded segment’s Excel.
Outerlopp integration with the CX platform
We have completed the integration of Outerloop with the CX platform. It will help the users to access and generate invoices effortlessly. Further, it will also facilitate Outerloop backlog creation through CX dashboard widgets.
October, 2023WorkforceBulk Add Single Question Widget
User is now able to create a single question widget in bulk on the analytics portal.
See the details of our newly enhanced integration with the ADP HRIS, making the transfer of information into Workforce even easier.
Notes widget allows users to add notes on dashboards, which can be used to add interpretations and insights alongside of data.
September, 2023SurveysShow/hide options or groups in cross-tabs
We have added the ability to show/hide groups and options in cross-tabulation analysis. You can now run cross-tabulation on options or groups selectively and discard or exclude options you don't want to consider.
September, 2023CommunitiesBadges Revamp - Adding a Batch
Introducing the exciting ability to seamlessly add badges through our Sampling filters. This enhancement will empower the client with a boundless array of badges choices. Also, the users will be motivated to earn the badges once they perform certain actions.
API - Get all survey responses for a member
We've successfully incorporated a new API into our existing system. This API enables us to access all survey responses submitted by the members up until the current date. To initiate retrieval, all that's required is the presence of the member ID in the API.
It will give a list of panels (created by user + shared communities) for a given user.You just need to pass the User ID in order to get the panels or communities associated with that user.
September, 2023WorkforceQuickly analyze and trend responses from same questions asked on different surveys, with the ability to compare means, favorability scores, and more.
The eNPS widget revamp provides a great amount of additional functionality and ability to view data in more detail. For instance, see the eNPS by any filters you have set up, such as department, location, tenure and more. See the filtered scores broken down into promoters, passives and detractors, while also being able to benchmark them to the overall score.
In this feature system administrators can further protect their employees’ privacy by easily concealing Personally Identifiable Information (PII) data.
We have updated the notification prompts across the portal to align seamlessly with our new UX/UI enhancements.
August, 2023SurveysAge verification or age gate is used to restrict access to digital content from those who are not appropriately-aged. With QuestionPro age verification control on surveys, you can restrict access for under aged respondents from age-appropriate content like alcohol and tobacco content, adult-oriented content, video games with objectionable content, and also to remain compliant with online privacy laws that regulate collection of personal information (PII) from minors.
August, 2023CommunitiesUnlock the potential of our reordering carousel feature, allowing administrators and moderators to effortlessly arrange and adjust carousel priority through a simple drag-and-drop interface. This streamlined process empowers you to easily redefine the sequence of carousels in a single, efficient step.
Introducing our revitalized Badges Tab! Admins and moderators can now effortlessly customize badges with images, switch between list and grid views, and explore a range of new features. Elevate your badge management experience today.
August, 2023WorkforceUsers will be able to add benchmarking, enabling effortless data comparison to uncover trends, performance differentials, and competitive advantages at a glance.
Admin will be able to set the permission is set at the edit/view option in HRBP Access settings.
Single Question Widget enhanced with real-time bar chart visualization, empowering effortless data comprehension for focused employee surveys.
Track Email Delivery Status EX
It is now possible for users to track the email sent data based on sent, bounced, or deferred emails and download it.
Frameworks are now multilingual. User can choose a framework in their preferred language and make any additional edits as necessary in the workspace.
Add agreement percentage in benchmark
In analytics widgets, users are able to compare their data in agreement percentages to benchmarks.
The user will be able to save RAW data in AHRQ format with question-level settings, Question Code and Excel Column Code.
August, 2023CXExpanded custom variables and streamlined notifications management
With our latest update, we have addressed a significant limitation in our Notifications feature.. Previously, users were restricted to only 5 custom variables in their notification configurations, but with this release, we have support for up to 100 custom variables.In addition to the increased variable support, we have revamped the notifications screen to ensure a seamless and user-friendly experience.
Email engagement API enhancements
This enhancement streamlines the process of downloading transaction details in excel format using our workflow functionality. This update empowers you to effortlessly retrieve comprehensive transaction data, facilitating better analysis and insights.
Enhanced Date Selector in CX Dashboards
An upgraded date selector feature in our CX dashboards, designed to provide you with more flexibility and control over your data computations.Choose from three date sources - Import Date, Transaction Date and Survey Completion Date
July, 2023SurveysEmbed in email - Smiley and Thumbs up/down support
We have enhanced and improved the embed question in email funtionality. You can now use the smile question or the thumbs up/down question as first question in the survey and enable the embed in email feature. We have also updated the look and feel for embedded questions.
N/A option support for matrix spreadsheet question
We now support the not applicable N/A option for spreadsheet matrix type question. When you add the N/A option to this question, it will be added as radio button type input by default allowing respondents to skip the row by selecting the not applicable option.
July, 2023CommunitiesEnhance user engagement through our dynamic clickable carousels! Empower administrators to strategically insert URLs into banners, guiding a larger audience towards impactful actions. By incorporating secure https:// links, these carousels transform into clickable carousels and the users can land on the desired pages.
July, 2023CXEnhanced Closed Loop Integration with the CX Core Platform
By integrating access management for the Enhanced Closed Loop module into the Core CX Platform, we aim to streamline your administrative tasks, provide a more cohesive user experience, and enhance the security and control over module access.
Seamless transaction details export with workflow process
This enhancement streamlines the process of downloading transaction details in excel format using our workflow functionality. This update empowers you to effortlessly retrieve comprehensive transaction data, facilitating better analysis and insights.
Enhanced Intercept trigger logic based on data layer values
A powerful enhancement to our intercept survey system that allows you to deploy sophisticated triggering logic based on the values present in the data layer. This update addresses a common issue where URL changes alone do not accurately determine when an intercept survey should be triggered.
This widget allows you to gain deeper insights into your customer data by providing an interactive and visual representation of data relationships.
Word Cloud Widget, you can effortlessly unlock actionable insights from customer feedback, leading to data-driven decisions that enhance customer satisfaction and loyalty.
This feature empowers you to calculate means for custom data attributes while providing the flexibility to map different options to specific values.
Bulk Selection of Managers in Push Metrics Reports
Introducing the Select All and Deselect All Buttons. Now, when creating a Push Metrics report and selecting the recipients, you have the option to effortlessly choose all managers at once or easily clear the selection. This enhancement significantly reduces the time and effort required to manage large lists of managers.
Bulk Retrieval of Survey URLs for a Given Survey ID
With this update, you can now request a batch of survey URLs, all associated with a single survey ID, in a single action. This eliminates the need for manual, time-consuming generation of URLs individually. Whether you're conducting large-scale surveys or managing multiple campaigns, this feature will greatly enhance your productivity and enable seamless integration with your existing workflows.
We have added the Search by Respondents API, empowering you with enhanced control and flexibility in extracting responses by respondent email address or name
Improved Trend Widget: Enhanced Time Accumulation
Previously, the widget automatically determined the time period for data accumulation, which could pose challenges when trying to analyze trends over specific intervals. With the new update, you have the flexibility to select and display the results of the NPS (or any other metric) on a monthly basis or any desired interval, empowering you to closely monitor trends and make informed decisions.
July, 2023WorkforceShow or hide markers and building blocks
The user can show or hide markers and building blocks on widgets to see questions laid out in the way that is most useful to their analysis.
A Unique Identifier was added to enhance HRIS integrations and provide additional options for organizations to associate survey answers to individual employees while still retaining confidentiality and anonymity.
Global dashboard Read-only access
Admin has the option to make a global dashboard read-only, meaning that employees will be able to view and download them, but not edit them.
The validation text that appears while the employee is taking the survey can be edited by admin.
Confidentiality Settings-Portal
If the confidentiality threshold is not met, the user will not be able to see the data and an explanation will be displayed. The same applies to exporting reports.
Users can show or hide favorability on the Scorecard widget, which will help them analyze the data.
Groupings on various prominence in answer options
The user will have the ability to assign groupings on various prominence in answer options while creating the survey. By using positive prominence in the survey, organizations can identify strengths and positive elements that can be reinforced and built upon, thereby enhancing employee satisfaction and overall organizational success.
HRIS Integration - Export Functionality
The users now have the ability to download the log of actions and schedules from HRIS integration in excel format.
June, 2023SurveysPlatform Connect Question Type - BETA
We have added a new question type which allows you to connect or integrate with an external platform. You can redirect your respondents from a survey to an external platform and redirect them back to the survey. This question type is currently in BETA. Please contact your account manager to try this out.
,Reorder questions between blocks
We now support the ability to reoder questions between blocks. Earlier you could only move or reorder questions within a block but now you will be able to move questions between different blocks as well.
June, 2023CommunitiesWe now offer Admins/Moderators the flexibility to choose their preferred date format for easy readability within their community. For example, if someone is from Germany, they may prefer the DD/MM/YYYY format, while an American may prefer MM/DD/YYYY. To avoid any confusion, we now provide a dropdown menu to select the widely accepted date format for the audience.
May, 2023SurveysWe have added a keyboard type setting on all text input type questions. You can now set the keyboard type that should be opened on mobile or tablet devices making it easier for your respondents to answer your surveys.
We have added a setting to disable IP based location data collection and tracking. When collecting responses, IP address is stored along with the response and using geo-coding, additional location data like country, region, longitude, latitude is stored along with every responses. You can now disable collecting and tracking location data on your account.
We have added the ability to print your survey with all settingslike validation, page breaks, as well as survey flow logic, blocks, etc.
June, 2023CXA widget designed to showcase and present open-ended comments in an organized and visually appealing manner. This widget provides a user-friendly interface to view and display text-based responses feedback or comments gathered from surveys, feedback forms, or other sources. The widget effectively presents the content making it easy to read navigate and analyze the qualitative insights shared by users.
The Ranked List Widget offers a comprehensive overview of various metrics, such as NPS, CSAT, scale questions, or custom metrics. It provides a concise and insightful snapshot of customer sentiment and performance rankings, allowing users to quickly grasp the overall scores and gauge customer satisfaction or performance levels. This widget serves as a valuable tool for gaining a rapid understanding of key metrics and identifying areas for improvement or recognition.
Enhanced Heatmap customizations
Introducing the option to represent columns in heatmaps by segments, products, or closed-end questions. This feature empowers users to customize their heatmaps by selecting the specific data categories they wish to visualize, enabling more focused and granular analysis of the information presented.
Expanded Distribution Analysis
Enhancing the capability to include any closed-end question, including NPS and CSAT, in the distribution analysis. This enhancement enables users to analyze and visualize the distribution of responses for raw fields, similar to what is available in the List widget. Additionally, users now have the flexibility to order the options within the analysis based on the number of votes, percentage, or alphabetically, providing a more customizable and comprehensive analysis experience.
At present, we receive data regarding the count of responses for each category in the Net Promoter Score survey. However with the addition of this enhancement, there will be visibility into the percentage distribution among all respondents, hence making it easier to obtain a precise understanding of the grade breakdown limiting our ability to assess it accurately.
Dashboard Visibility Control: Empower Administrators to Customize Portal User Access
This feature empowers administrators with the ability to disable dashboards for portal users if desired. By offering this option, administrators have control over whether portal users can access and view the dashboards.
Survey filter in segment level widgets
Implemented a filter functionality that allows users to easily add or remove surveys from segment-level widgets. With this feature, users can effortlessly manage the surveys displayed in the widgets ensuring the information presented is relevant and tailored to their specific needs.
Introducing the option to exclude answer values from widget-level computations. This feature empowers users to selectively remove specific answer values from the calculations performed within widgets. By utilizing this functionality, users can fine-tune the data analysis process, ensuring that certain answer values are not considered in the computation, thus enhancing the accuracy and relevance of the results displayed in the widgets.
Revamping the feedback experience by rebranding it as Workspaces and streamlining the navigation. This enhancement aims to provide a more intuitive and user-friendly interface, making it easier for users to navigate through the system and access their feedback-related tasks. By adopting the concept of Workspaces users can easily identify and manage their feedback projects, fostering a seamless and organized feedback management process.
As part of this enhancement, users will gain the ability to configure the FTP scheduler with a custom port of their choice. This feature empowers users to specify a specific port number that aligns with their unique FTP configuration requirements. By offering this customization option, users can seamlessly integrate the FTP scheduler into their existing infrastructure ensuring smooth and secure data transfers.
This feature empowers users to select specific date ranges that align with their reporting needs providing more control and flexibility in generating and sharing push metrics data. With the ability to customize the date range, users can obtain and distribute relevant and targeted push metrics reports, tailored to their specific reporting requirements.
As part of this enhancement we have completely upgraded the dashboard view of responses, enhancing the reporting and analysis capabilities. This comprehensive improvement aims to provide users with a more robust and insightful experience when reviewing and analyzing response data.
May, 2023CXDisposition Metrics - Email & SMS counts
With this enhancement, the email and the sms counts would be separately shown as a part of the disposition metrics.
Disposition Metrics - Enhanced excel download
As a part of this enhancement, users will be able to download the excel with filtered data based on the use case.
Trustscore widget - CX Reputation
Added a new widget to display Trustscore for Trustpilot integration
April, 2023SurveysCross-tabulation report - count and overall column display controls
We have enhanced cross-tabulation report by adding display option to show/hide the count and overall column.
Smiley question - show/hide smiley text
For smiley questions, we have added a switch to toggle display for smiley text. You can now choose whether you wish to display the text along with smiley rating scale.
April, 2023CXWith this enhancement, the push metrics feature is revamped to support multiple type of schedulers like Weekly, Monthly, Quarterly etc. Also, all widgets supported in the CX platform can be added to the Push Metrics report.
April, 2023WorkforceWith the HRIS Integration system Workforce users are able to integrate with various HRIS platforms which can update the roster in real time, or make it scheduled based, which can help with the distribution of the survey based on certain events (like on-boarding, exit) in real time.
March, 2023SurveysMedia Library Folders and Sharing
We have now added folders for media library. With folders, it's now very easy to manage your files as well as share the files within your organization.
For cross-tabulation analysis, we have now added the ability to run colum proportions test at confidence of 90%, 95%, or 99%.
March, 2023CommunitiesWe are revamping the user experience for Member Module within Communities. The new UI will make it easier for users to navigate through and find similar features clubbed together under the left navigation panel.
We are also enhancing the login experience for both the old and new login pages. Basically, we are limiting the number of unsuccessful login attempts made by the user. At maximum, the user is allowed to have 6 consecutive unsuccessful attempts and post that the user needs to reset the password in order to regain access to the community or will have to wait for 24 Hours.
March, 2023CXExcel report download for Disposition metrics.
The excel report with the new disposition metrics is now available with this release.
Native integration with Facebook Reviews in CX Reputation
Facebook Reviews can be streamed into the CX Reputation platform.
February, 2023SurveysWe have launched our QxBot survey builder which can build surveys in seconds. QxBot uses the AI capabilities of ChatGPT as well as our own secret sauce banking on our own question libraries to create surveys that you can build upon further.
We added a new feature that allows you to generate SPF and DKIM keys for your email domain instantly from the UI. This will allow you to add your email domain and verify it directly from the UI.
We have added a security level for images or any media used on surveys. When encryption is enabled for media URLs, respondents will not see the file names for the media files and this adds privacy for your research projects.
February, 2023CXCustom variable widget at survey level
The custom variable widget which is currently only available at the segment level will be made available at the survey level
Closed Loop ticket comments in excel
Currently, the closed loop tickets excel sheet does not include ticket comments. With this enhancement, the ticket comments will be added to the sheet downloaded by the users. The details included will be the comment date, comment content, and the commenter.
Disposition Metrics - Phase 2 and 3
The disposition metrics screen is revamped from user experience and performance standpoint. Additionally the metrics displayed are drilled down to provide more details like reasons why the transations are in particular states.
February, 2023WorkforceResponse Rate Widget
We have added a new widget on Manager Portal Analytics that displays engagement survey response rates. The user will be able to analyze the response rates can also be displayed by department, gender, location, or other participant metadata fields.
January, 2023SurveysBuild Surveys with QxBot (BETA)
We have launched our QxBot survey builder which can build surveys in seconds. QxBot uses the AI capabilities of ChatGPT as well as our own secret sauce banking on our own question libraries to create surveys that you can build upon further. QxBot is currently available in BETA so reach out to your account manager for early access!
In an effort to improve readability and highlight desired responses more intuitively we are changing the default Matrix question spider chart to a Heatmap chart. Users will continue to have the option to change it to ‘Spider Chart’ as per their preference.
Quota Control - Hide option once quota is full
We have added logic capability to hide an answer option once quota for the option is met. This allows you to continue collecting responses for other options in your questions as the respondents don't see the option once quota is full and so can answer the survey for other options without getting terminated for quota overlimit logic.
January, 2023CommunitiesDownload Mobile App Using QR Code
Downloading QuestionPro Communities has never been easier. Users will be presented with a QR code pop-up to downlad the app via App/ Play store instantly.
January, 2023CXCurrently the AskWhy question type measures promoters, detractors and passive respondents. But as a part of the customer journey there are some aha! moments that brands would like to capture and measure since these moments of delight actually define the overall customer experience. With the introduction of delight toggle in the AskWhy question type, we want to provide the functionality to track, measure and analyze such moments.
Download dashboard reports in CX Reputation
This feature will enable the customers to download the CX Reputation dashboard in pdf and image formats.
December, 2022SurveysFocus Mode (Single Question Per Page)
We have added a new display mode for surveys called Focus Mode. With focus mode, a single question is dispalyed per page. Focus mode helps will better data quality as well as faster response times. Respondents can answer questions without distraction and combined with our new design themes answer the survey faster.
Data Quality - Plagiarism Detection
We have added plagiarism detection tool under our data quality tools. When plagiarism detection is enabled, we flag responses if a response is submitted by bots or AI like chatGPT. We also have detection for if a response is copy/pasted on the survey. Plagiarism detection is available for open ended text input type questions.
December, 2022CommunitiesAdd 'Not Equals' Operator Under Sampling
We are introducing the ‘not equals’ operator while sampling. This enhancement will allow researchers to filter members that do not meet a certain criterion. The ‘not equals’ operator will be applicable for: (1) Open ended profile fields of type numeric, single line text and zip code. (2) Multi select and single select profile fields.(3) Custom variables.
December, 2022CXThe feature will be able to give Admin/Super Admin users insights into the manager's activity with filtering options.
Excel report download with filters in CX Reputation
Currently when the user downloads the reviews in excel format, all the reviews available in the CX Reputation platform are downloaded. With this feature, users will be able to selectively download the reviews based on the use case by applying filters like source of the reviews, locations, countries, ratings, sentiment topics, sentiment categories, tags, status etc.
Inclusion of sentiment analysis data in the excel report downloaded in CX Reputation
The excel reports currently downloaded do not include sentiment analysis. With this enhancement, the sentiment trend i.e. positive, negative or neutral will also be included in the downloaded report based on the filter configuration.
Word cloud widget for sentiment trend in CX Reputation
This will enable the user to visualize the positive and negative sentiment trend in word cloud format. Depending on the frequency of the sentiment topic the words will be highlighted and the number of occurrences of those words in the reviews will be displayed to the user.
Email notifications templates in CX Reputation
When email notifications are configured, emails with specific format will be received by the customers. There are two types of emails - when a single review is received and when bulk reviews are received.
December, 2022WorkforceThe workforce homepage UX/UI is redesigned to allow administrators to create studies using frameworks with brief information and previews. Additionally, the list view table has been updated to make it easier to understand.
November, 2022SurveysWe are enhancing the progress bar to include percentages which will indicate the progress made by respondents and keep them updated on how much of the survey is left to complete. The percentage displayed is screen reader friendly to ensure accessibility and would also work seamlessly with One question per page mode.
We are making it easier for multiple users to work on the same survey safely without causing any technical issues/conflicts. In real-time you will be able to see all users actively working on a particular survey. When a question is added/ edited, it will be locked so others cannot make inadvertent changes
November, 2022CXEncryption of all Template URLs used within the product has been implemented as an additional layer of security safeguard for CX. This precaution was made to prevent users from inadvertently using the URLs in the future.
Sentiment Analysis correlation with reviews in CX Reputation
With this feature, the sentiment trend can be correlated with the set of reviews belonging to a particular topic or category.
Mechanism to delete imported reviews in CX Reputation
With this feature addition, there would be a mechanism to delete all the imported reviews till date from the CX Reputation application.
Additional dashboard filters in CX Reputation
More filtering options like Filter by Sentiment Categories, Sentiment Topics, Tags, Review Status, Ratings are added in the Dashboard.
Source filter support for imported reviews in CX Reputation
The imported reviews source will be available in the filters menu to filter by source
November, 2022WorkforceThe scorecard is one of the key places where the client will find both the summary and detailed answers to their survey questions. We are revamping the existing scorecard, adding features like comparing each block with the overall mean of the survey, customizing the scale favorability and colors, and switching decimal points. As a widget, the new enhanced scorecard will be available on the portal.
October, 2022SurveysShare Survey- Collaboration[BETA]
We are making it easier for multiple users to work on the same survey safely without causing any technical issues/conflicts. In real-time you will be able to see all users actively working on a particular survey. When a question is added/ edited, it will be locked so others cannot make inadvertent changes
HubSpot Integration- Authentication Upgrade
In order to enable users to connect their HubSpot accounts with QuestionPro using their HubSpot credentials, we are upgrading the authentication technique for the HubSpot integration to OAuth 2.0.
Terminate Response Based on Multiple Data Quality Flags
We are enhancing the logic of survey termination based on flags triggered. The improvement is intended to positively impact the quality of survey responses.
October, 2022CXEmail Validation in Email Templates
The CX Email Templates Page now features one of the security assessments. In other words, users must now verify their email address before inviting others. This will help curbing the issue of spamming of emails or receiving emails from unauthorised source.
October, 2022WorkforceEX Survey Distribution based on Criteria
We are adding the ability to send messages in EX surveys based on criteria as per demographics. This helps users to send emails based on criteria and the criterias can be saved.
September, 2022SurveysNotifications (Action Alerts) - UX-UI
We are enhancing the experience of building custom notifications within surveys making them far more user-friendly. All notifications will have toggles to be switched on/off without needing to delete a notification. The cleaner look is expected to be far more user-friendly and intuitively focused on easier notification building.
We are building the capability to support piping for the text entered in the Other option on multiple choice type questions. Piping other text will be available throughout the survey.
September, 2022CXDisplaying Sentiment Analysis for n pointer NPS/CSAT
We are enabling sentiment analysis for CSAT/NPS question types when the scale selected is not a 10-pointer. The users would be able to see the sentiment widget irrespective of the scale for the NPS/CSAT question type
We are giving an arrangement where a user can sort the dashboards in view of the need they wish to see. They can order it on the bases of unshared dashboards.
September, 2022WorkforceTrack and Display Subject’s Actions
We are adding the ability for administrator to track the actions done by the subject and view them on the dashboard. A complete log will be shown on the Admin side when clicked on the subject and evaluations count under the participant selection tab.
August, 2022CommunitiesUsername to be shown in Video Discussion in place of email address
We will be showing the member username instead of the email address that is currently being displayed during the video discussion. It will help members share the uninhibited views for different topics, without introducing any kind of bias.
V2 Post API: Update Members with Profile Data
We will be adding a new V2 API for updating members with the profile data information.
August, 2022CXImprovised User Experience for the Dashboard Screen
We are giving an upgraded dashboard screen where a user can undoubtedly add another dashboard and edit it when hovered over.
Enhanced the Function Calls for the Canvas Widget
We have enhanced the Canvas Widgets API by adding a onSuccess parameter which in-return will improve the performance of the widget.
Built APIs for Inner Loop Feature - Enhanced Version
Built APIs for enhanced version of InnerLoop feature. Once live, a user would be able to perform activities that they were limited to carry in the previous version.
August, 2022WorkforceEmployee Search option for participants in the roster
We are adding the ability to search for a subject or evaluator. In the roster, indicate what deployment they are in. Users will get the deployment details in which the employee belongs to.
We are doing a complete revamp of the heatmap and significantly increasing usability. Heatmap is one of the most powerful ways to analyze data. A person can see a lot of information in the same place, and easily see similarities and differences between groups to know where the strengths are, as well as opportunities for improvement.
July, 2022SurveysExtraction Support - Image Chooser Question Types
Extraction logic similar to matrix extraction will be available for the Image Chooser Rating Type question.
To enhance usability and look and feel, we are redesigning the UI/UX of the Global Settings tab. This will enable users to access settings that are organized based on different product sections like Surveys, Account and so on.
Microsoft Login and Sign ups
We have added a new login and sign-up option on the website to support Microsoft users. It will work similar to other social login/sign-up options like Google and LinkedIn.
July, 2022CommunitiesRemove Survey Access for Members
The administrator of the community will be able to close the survey for individual members or a group of members who might have fallen out of the criteria to take that survey.
Member Information APIs Version 2
Version 2 of the member information APIs will enhance the communities API capabilities. The new APIs will be able to fetch more information at a faster rate.
July, 2022WorkforceWe are adding the ability to give permissions on a folder level access with users which the administrator can control. Admin can create multiple roles according to her requirement and assign the role to the respective user.
We are adding priority logic for each step in the matrix question and create different categories for scale rating. When the user creates a survey with matrix question type, carry over priority model based on ratings, allowing for more than one set of priorities on the behaviors.
Report Options - Accessibility and Approvals
We are adding accessibility and approval functionalities under the Approvals and Reports tab on the participant portal, so that the Managers, Admins, and Subjects can access the reports and check the approvals seamlessly when they log in to their respective portal logins.
We are adding the download option on the portal to get PDF that would basically just be images of whatever's (data) on the portal screen.
The Design tab gives flexibility for the look and feel of the 360 surveys and users can add custom CSS in the Survey Design to suit their needs..
June, 2022SurveysVariable Mapping Usability Improvements
We are bringing UX-UI for variable mapping to 2022 standards. Users can use custom variable mapping to easily identify variables so it becomes easy when programming the survey. Also, exported data is easier to read and map to their system variables as these match.
Export Data with Data Quality Flags
We are adding a column under Response Viewer and also all Raw Data Exports for Data Quality Flags when Data Quality is enabled. This column will display only if data quality is enabled under Settings.
Always Extract and Never Extract option
Enhancing extraction by adding support to always extract or never extract selected options.
We will provide an option to choose a default product upon login. This will help the users to choose the product where the want to land after login to their QuestionPro account.
June, 2022CommunitiesReset Community Password using Registered Phone Number
We will provide members with an option to recover their community passwords using their phone numbers.
June, 2022WorkforceAbility to share portal details
We are adding a new enhancement to share the portal details (username and password) directly with the managers or stakeholders from the employee roster.
We are adding a new integration which will allow the user to connect Workforce with Calabrio and sync the data as per various custom fields.
May, 2022SurveysText highlighter question type allows you to display and collect feedback on a piece of text. Feedback can be collected in the form of rating(like/dislike) as well as text comments and analyzed easily on a heatmap and with sentiment analysis.
Locked Extraction with Other and N/A option support
Support Other and N/A option with locked extraction. If the Other or N/A option is added or removed from the source question, it will reflect across all locked extracted questions.
Use a default from email address to send out the survey invites in case you're not able to add the SPF record and DKIM key on your DNS.
Now integrate your QuestionPro survey with Freshsales CRM. Map the response to survey questions and the additional information from the survey to your Freshsales objects.
Now integrate your QuestionPro survey with Copper CRM. Map the response to your survey questions and the additional information from the survey to your Copper objects.
May, 2022CXFiltering Name Updates and Provision for Hiding a few Global filters
We are providing a committed section to a user where they can either rename the Global filters as indicated by the terminology utilised in their organisations or they can also hide the Global filters if their organisation doesn’t use them. PS: These changes will only be reflected on the Dashboard Portal.
May, 2022CommunitiesViewer Mode for Video Discussions
We will allow the community administrator to invite viewers into a video discussion, wherein the viewers can listen in to the discussion as well as chat with the administrator to steer the discussion in whichever direction the viewers want to.
May, 2022WorkforceInvites and Reminder emails based on criteria - 360 Surveys
Administrator can now schedule and send invites or reminder emails to the selected participants that match the criteria created based on the custom filters like - Subject's metadata, Name, Email, Relationship, Evaluations received, Nominations received, count of nominated raters, and more.
April, 2022SurveysWe are adding a new feature to receive the replies on the survey invite to a different email address rather than the one from which the email is from.
Product Switcher
We are decluttering the product switcher making it easy to view and switch products easily.
April, 2022CommunitiesSmart Reminders - Filters for Reminders
We will allow the community administrator to filter reminders. Existing filters available in the community can be used or they could create a new filter under-sampling and use it for filtering reminders.
GeoTagging - Blocking or allowing sign-ups from selected countries
We will provide an ability for the community administrator to allow community sign-ups only from the selected countries, people from all the other regions that are not selected by the administrator will not be allowed to sign-up for the community.
April, 2022CXWe have improvised our TakeSurvey API by adding a function to it which in turn will provide segment and transaction level details. This will allow a user to customise the survey using the fields received in response set.
April, 2022WorkforceReport Availability Options (Grouping of criteria) - 360 Surveys
Settings under this tab will allow Administrators to set up availability of reports based on automatic rules. These rules will allow the participants to access the reports in the email as well as the portal. Administrators can set up the custom rules or create sub-criteria by grouping these rules with conditional logic.
March, 2022SurveysCustom URLs allow you to create a specific, memorable URL that not only communicates what your survey is about, but can also make it friendly, appealing and very useful to be printed material like events, postcards, or even business cards e.g: https://questionpro.com/t/SuperBowl
We are updating the user experience for the push to social question type to make it much easier for respondents to answer this question.
We are adding the ability to launch a project to a smaller percentage of the audience to make sure your survey does not have any issue and your data flows in correctly.
Audience - Folder sharing and Permissions
We are adding folders to the Audience product, this will make it easier to manage projects by moving them into folders. We are also adding the ability to share audience folders with other users in the organization to collaborate.
March, 2022CommunitiesWebhook - New endpoints added, after member delete and after member verification
We are providing an option to create a after member delete webhook which will be triggered each time a member deletes his/her profile. We are also providing an option to create a after member verification webhook which will be triggered each time a member clicks on the verification link sent to his/her email.
March, 2022CXWe are providing a dedicated screen to a user where they can choose any question from the scope of questions accessible in the list and convert the question type to either CSAT/NPS/Top-Box. Subsequently, assuming the user attempts to set up a widget either of CSAT/NPS, the recently changed question will likewise show up in the Select Question drop-down box.
March, 2022WorkforceWe have added option for Manager to set up nominations for their direct report, and view the nominations for set by Admin for all the direct reports.
February, 2022SurveysWe have added the classic style of progress bar. Classic progress bar style is 508 compliant for accessibility. It also allows you to position the progress bar on the survey as per your choice.
February, 2022WorkforceParticipant Tools - 360 Surveys
Administrator can now use the tools on the individual participant level to control the releasing of the Subject’s report.
February, 2022CommunitiesWe have added the ability to add an alias for survey name, before sending the survey in the community.
Roles and Permissions for Communities
The Administrator will now be able to create roles with different permissions for the sub account holders in the community.
February, 2022CXWe have enhanced the Grid Widget in the Phase 2 rollout wherein a user can view/perform the following things: A) We are providing a privilige to a user where they can change/update the name of the Row/Column B) A user can use the Custom Variable filter for setting up the widget and C) A more elaborated view wherein we are displaying in the prefix of the Row name that the number displayed in the widget are the count of responses or the Average of them.
January, 2022CommunitiesSetup Expiration Time for Verification Link
We have added the ability to add a time frame after which the verification link would expire. Admin can now setup the duration in hours for which the verification lnk would remain active.
Admin will now be able to track any changes members make to their profile. Currently there is no mechanism to track the changes made to the member profile.
January, 2022CXWith this widget, users shall be able to view the cummulative data based on Count or Average on the Custom Metrics applied in a tabular view. In current phase, a user can only view data based on Count or Average and time filters as - Month, Year to date and Month Lookback. This widget is available in the new dashborad as Custom Dashboard
January, 2022WorkforceReport Availability - 360 Surveys
Settings under Report Availability tab will allow Administrators to set up availability of reports based on automatic rules that will allow the participants to access the reports on the in the email and the portal.
December, 2021SurveysAudience - Ability to search and select shared surveys
We have added the ability to search for surveys when creating a project, as long as the survey is shared with you, you will have access to create a project.
Audience - Pause a project after launch
You can now pause your project after it has been launched and relaunch the project again, this can be used to make quick edits to the survey or verify the data before continuing with the project.
December, 2021CommunitiesWe have added the ability to bulk edit and delete the coupon codes for a custom rewards .
Merge all pending surveys for the members under a single Pending tab
Members will now see all the pending surveys , i.e the new surveys that dropped recently and also the ones members left midway, under a single Pending tab.
December, 2021CXWith this enhancement, if any survey within a feedback is sent, only that survey will not get sent until the resting period rule timeframe has been met. All other surveys are entitled to be sent however the Customer/Account Representative wishes to.
December, 2021WorkforceWith the Report Options, an Administrator can control the availability of reports that are shared with the participants on the portal. Automated reports helps sending reports automatically. You can control report availability based on the criteria.
November, 2021SurveysSaudi Arabia Map on Dashboard Report
We have added support for the Saudi Arabia map on the dashboard report for response distribution, to enable this option go to the dashboard report and enable it under Summary report settings.
November, 2021CommunitiesSub-Account to become the owner of the Topic created by him/her
From now on, any topic created by a sub-account in the Community will be assigned to it.
ZipCode Support for more Regions
Communities will support additional ZipCodes for Germany, France, UK, Spain, Japan, Belgium, Mexico and Australia.
November, 2021WorkforceWith the Messaging options under Ditribute tab, email templates, instruction messages, the 360 survey distribution becomes hassle-free. Administrator can set up invite emails and schedule reminders for nominations, evaluations or to view reports of the subjects when ready.
October, 2021SurveysWe have now added an option to customize weights for the rank order question. You can now set inverse weights or also add custom weights for rank order questions.
Add Question - Accessibility Indicator
When using accessible theme for a survey, we have now added accessibility indicators that let you know if the question type is accessibility compliant when adding the question. We have also fixed user experience issues where the 'Add Question' tools pane would scroll out of the display.
October, 2021CommunitiesWe have added a functionality which will give freedom to the members to opt out of surveys they don't wish to participate in.
October, 2021WorkforceRespondent's Portal - 360 Surveys
The respondent's portal is what a 360 participant sees when they log in. It’s where they go to complete their evaluations, as well as other tasks, such as nominations, approvals, and more.
360 Participant Selection and Controls - 360 Surveys
Manage the people taking your 360 survey by navigating to the Participants section of the Participants tab.
September, 2021SurveysFor easier managment of surveys, we have added an option to bulk update question codes. Question codes are used to reference questions when setting up branching or logic or when analysing data. We have added the ability to view all question codes and questions on a single screen in a compact view. You can also select multiple questions and auto update question codes.
September, 2021CommunitiesMultiple Responses for Surveys
We have added a functionality to allow multiple responses by a single toggle.
September, 2021CXCustom Metrics is about providing configurable metrics to view the analytics. Providing configurable metrics is the best way to measure the customer experience in different organizations.
August, 2021SurveysAccessibility - Alt-text for images
For accessible surveys, all images on the surveys need to have appropriate alt-text which the screen readers can read. We have now added functionality to add/update alt-text for all images on your surveys. Adding alt-text for images helps to describe the image properly with context making it easier for people with visual impairments to understand and respond to questions in an efficient manner.
August, 2021CommunitiesAdding Bulk Points and Description
We have added a functionality to add comments when adding points in the app manually as well as with bulk.
August, 2021 CXSetting up Priority for Detractor Tickets
Priority can be set based on the respondent’s response to the survey i.e A user would now be able to set the priority of the Detractor ticket from the Notifications tab for the CX ticket.
August, 2021WorkforceA custom individual 360 survey reports to easily represent the relevant information in the PDF format.
July, 2021SurveysNow merge data from multiple surveys in one go and analyze the responses in a single location. The smart auto-mapping will map similar questions from all the selected surveys. Please contact your account manager to sign up for our BETA program.
July, 2021CommunitiesFilters and Reward Points Support in Polls
When creating polls, now you can select filters to show the poll to a subset of your members. You can now assign points for completing the polls.
June, 2021SurveysAccessible Theme - 508 Compliance
Web accessibility is about removing barriers, so that people with disabilities can use and contribute to the web. QuestionPro is commited to making surveys accessible to all. We have added a accessible theme which follows the latest standards for accessibility and makes it easier for anyone to respond to surveys.
Surveys now have ARIA labels to improve accessibility allowing screen readers and assistive technologies to understand context for elements used on the surveys.
Image Thumbnails on Dashboards
Images used on all survey questions and answers will now be displayed on dashboards and can be switched on or off as required.
We have added an option to lock the extracted question to the source question while setting up extraction logic. If this option is enabled while setting up logic, changes made to the answer options in the source question will also reflect in the extracted question.
June, 2021CXThis feature provides an option to prioritize the workflow rules. The Users will now be able to drag and reorder the rules and hence, they can set the order in which the rules will be executed.
June, 2021WorkforceOption to convert a section into a priority model that allows evaluators to rank the behaviors based on the priority. Also, it provides suggestions through open-ended questions.
Rich Content Editor - 360 Surveys
A rich content editor will help the survey authors format the textual content and add images that can be used as instructions.
Presentation Text - 360 Surveys
An option to add a presentation text question type to the 360 survey. The presentation question type helps the customer to add a static block of content to provide additional information to the respondents.
May, 2021SurveysExport short survey URLs in export batch
You can now export short URLs using export batch that will allow you to send the survey link using your own distribution system or via SMS.
Data Quality - Organization Settings
We have moved the data quality settings at the organization level. You can now have data quality on by default vs setting this up at the individual survey level.
May, 2021CommunitiesVideo discussion with the community members will help to gain feedback, improve relationship and analyze sentiment based on the transcript.
May, 2021WorkforceNew Heatmap widget to compare the responses from the employees based on their demographics.
A comparison report allows you to compare and analyse the responses for questions between two different surveys.
April, 2021SurveysNow get all the latest technical documentation provided by QuestionPro in one location. A unified portal to get acccess to all the information required by the technical team to integrate QuestionPro to your platform.
We have enhanced our response viewer. We now support report labels under the response viewer making it easier to understand your data. We have also enhanced our search to support external reference variable and custom variables 1-5.
We have enhanced our survey navigation controls to support a start survey button. Start button is displayed on the first page of a survey and is supported for multilingual surveys too.
We have enhanced our review/print finish option to support response editing. You can now allow your respondents to review their response at the end of the survey as well as edit it if they wish to make any changes before the final submit.
April, 2021CXCX is equipped with an amazing option to create a feedback level webhook which will be triggered each time a detractor ticket is created.
March, 2021SurveysHTML support for language translation import
When importing translations the formatting for the text in the survey had to be manually updated for each language, To solve this we have added HTML support for importing translations, users can now import all the HTML formatting directly from the excel file into the survey.
The review mode allows you to give collaborators limited access to your surveys so that they can review the surveys, add comments, provide suggestions and even assign tasks related to different aspects of the survey.
We have improved the keyboard support for answering a survey, you can now use the Tab or Tab + Shift keys to navigate within the survey, Enter or Space bar to select an answer option, additional use the arrow keys to navigate within a dropdown, matrix question or when using the calendar question type.
Star rating question type: Improved usability and accessibility
Increased the size of the star’s on the rating question type to make it easier for respondents to select an option, also updated interaction for a better user experience.
Calendar question type: Auto-select date in calendar
Respondents can now select or type in a date or time. We have also improved the keyboard navigation and the mobile experience.
Custom Scripting Documentation
Get all the details about custom scripting and JavaScript logic along with the example scripts in one location.
February, 2021SurveysWhen answering matrix questions with numerous rows, respondents often get overwhelmed and their answers could be rushed selections. To solve this, we have added the auto-focus setting for matrix questions which will help respondents focus on a single attribute at a time increasing data quality and reducing respondent fatigue.
Pick and choose questions, visualization settings, filter data and share a custom dashboard with your stakeholders.
Answer groups will allow you to segregate the answer options into groups. The answer groups provide more information about the answer options to the respondents. This feature is supported in the QuestionPro Offline App as well.
Enhanced HotSpot question type will allow you to create an area selection of different shapes and colors. You can edit, resize and move an area selection across the image.
Gabor Granger question type now has automatic price setup option where you can set the price range just be providing the minimum price, the price interval and the number of steps/levels. This would auto calculate the maximum price and define the price range with the details provided.
We have added multiple language support to the SPSS report. You can now export SPSS analysis reports in different languages which are added to the survey.
February, 2021CommunitiesWe have added support for multiple polls. You can now have up to five polls active at a time. We have also enhanced the user experience, in terms of both creating polls and answering them.
We have enhanced the user experience for Sample Filter. Also, you can search for a filter and easily access it instead of scrolling through the entire list. You can also delete multiple filters at once.
We have enhanced broadcast email distribution where you can send broadcast emails to the members in their preferred languages.
February, 2021CXYou will now be able to associate multiple products with each transaction and can filter, view NPS or data or analysis for specific products.
Salesforce 2.0 is the updated version of our current Salesforce integration where customers can map their QuestionPro survey to multiple Salesforce accounts and objects.
January, 2021SurveysBrazil Map on Dashboard Report
We have added support for the Brazil map on the dashboard report, to enable this option go to the dashboard report and enable it under Summary report settings.
Verified Digital Signature [BETA Release]
The verified Digital Signature will ensure that a legitimate respondent is filling out the survey. The authenticity of the respondent is ensured by an email verification step, without which he/she cannot advance to the next step in the survey. Please contact your account manager to sign up for our BETA program.
With census balanced results within 48 hours at $1/complete, you can spend more time digging deeper into your answers!
January, 2021CommunitiesStrong Passwords functionality will ensure all the password standards/rules are applied when a member tries to create an account or reset the password, to provide essential protection from any fraudulent activities. Real-time password strength will be displayed on the signup and reset password page to ensure all the guidelines are met. This setting will be enabled by default for all new communities. To enable this option for existing communities, go to Security under Community Settings.
January, 2021CXNow you can view the overall CSAT for all the surveys combined viz The split of CSAT for all attributes and Segments, helps instantly figure out the lowest and highest performing attribute for each segment. Also, the list of all attributes with their respective CSAT scores, this helps compare various attributes in a single go.
December, 2020SurveysMatrix - Auto-focus [BETA Release]
When answering matrix questions with numerous rows, respondents often get overwhelmed and their answers could be rushed selections. To solve this, we have added the auto-focus setting for matrix questions which will help respondents focus on a single attribute at a time increasing data quality and reducing respondent fatigue. Please contact your account manager to sign up for our BETA program.
Custom Dashboard [BETA Release]
Pick and choose questions, visualization settings, filter data and share a custom dashboard with your stakeholders. Please contact your account manager to sign up for our BETA program.
December, 2020CommunitiesYou can now add a filter when creating a reward inventory and only those members who qualify will be able to see it on the portal and claim the reward.
Automatic Closure is a functionality that helps you to define criteria while sending out a survey from the Communities platform to close the survey on the defined close date and time or when the quota limit is reached. With this feature, you can automatically close the project and the survey will not be visible on the member portal once the criteria are met.
November, 2020SurveysGabor-Granger Pricing Method [BETA Release]
Gabor-Granger method helps us to find the maximum price each respondent is willing to pay, which allows us to project the price elasticity of the product and find revenue maximising price points. Please contact your account manager to sign up for our BETA program.
Share your global email lists with other QuestionPro users within your organization to maintain a single updated list for deploying the surveys.
Answer groups will allow you to segregate the answer options into groups. The answer groups provide more information about the answer options to the respondents. This feature is supported in the QuestionPro Offline App as well.
Anchored MaxDiff experiments supplement standard MaxDiff questions with additional questions designed to work out the absolute importance of the attributes.
EDU Answers - Audience [BETA Release]
With census balanced results within 48 hours at $1/complete, you can spend more time digging deeper into your answers! Please contact your account manager to sign up for our BETA program.
November, 2020CommunitiesMultiple payout currency for PayPal reward
This enhancement will allow you to create a Paypal reward in five additional currencies which include the Australian dollar, Canadian dollar, Euro, Mexican peso, and Pound sterling.
October, 2020SurveysEnhanced option to close the survey. Now you can set the specific time when you wish to automatically close the survey. Time considered to close your survey will be your local time zone set on the account.
October, 2020CXAskWhy and Churn risk [BETA Release]
Get a step ahead of NPS by identifying the root cause and analysing the churn risk. Please contact your account manager to sign up for our BETA program.
September, 2020SurveysComparison Operator Support for Text Validation
Enhanced validations for text input questions. Compare and validate text input and only allow responses if the entered data matches.
Custom Validation Messages [BETA Release]
Add custom validation messages to your survey to help respondents complete your survey. Please contact your account manager to sign up for our BETA program.
Text Highlighter [BETA Release]
This feature enables you to add a text as a question and collect feedback on the text. Please contact your account manager to sign up for our BETA program.
September, 2020CommunitiesVideo Discussions [BETA Release]
Video discussion with the community members help to gain feedback, improve relationship and analyze sentiment based on the transcript. Please contact your account manager to sign up for our BETA program.
September, 2020CXUser and Role Management [BETA Release]
Give required access to your users by creating permission based custom roles.
August, 2020SurveysDynamically repeat a block of questions multiple times for a respondent based on their answers to previous questions.
Answer Display Order - Flip Options
When conducting research, it is very important to reduce or eliminate any bias that may be introduced due to how the survey is set up. You can now set the answer display order to flip alternatingly for respondents to collect unbiased data.
Offline App - Push Notification
Using Push Notifications, the administrator will now have the ability to send notification from the web to one or multiple devices that are using the offline app. It will be an easier way of notifying the users to run a sync, update the application or even send custom messages without having to use any other mode of communication.
August, 2020CXAllow other segment's owners to access your dashboard to share a static view of your reports with them
August, 2020WorkforceWith the help of a custom scoring model you will be able to set your scale points to uncover more insightful opinions on a topic.
July, 2020SurveysSlider rating scales allow researchers to create rating scales with a wide range of selection. While traditional slider scales start at the left, setting slider start position allows you to negate the bias introduced by starting the slider scale always on the left. With slider start position setting, now you can start the slider position anywhere on your rating scale.
Managing Multilingual Survey Distribution
We have enhanced our email templates to support languages. It's now super easy to manage multilingual survey projects. With multilingual email lists and templates, distribution as well as data collection is simplified and only takes a few steps.
We have enhanced our bipolar matrix slider input question. The scale starts at the center now instead of left. We have added option to customize colors for the positive and negative ratings.
We have enhanced the user experience for cross-tabulation reports. This will aid users to generate cross-tabulation reports for multiple questions in rows and columns at once.
July, 2020CommunitiesIntegrate with PayPal to support transfer of gift card amounts to the members PayPal wallet directly.
June, 2020SurveysBlock flow provides an overview of the order in which respondents will answer the survey. This includes logic and randomization as well. You can not only get an overview, but also modify the flow, set up complex logic and randomization.
SAML Authentication: SP Initiated SSO
We have enhanced our SAML authentication SSO to support SP initiated SSO, you can now easily login into your QuestionPro account via SSO button on your QuestionPro login portal or a unique URL assigned to your QuestionPro organization.
We have added a new functionality under GDPR compliance with the help of which the respondents located in Europe can raise a data rights request for the survey owner and the survey owner can honor the requests by contacting the requestor.
We have added new functionality for the administrators to create new custom user roles for their QuestionPro organization which will help them to manage the access levels for all the users present under their QuestionPro organization.
We have enhanced the process of adding users under your QuestionPro organization with the help of which you can add multiple users in one go. Also, you can specify the user's role and team while adding the users.
Survey Dashboard - right-to-left language support
We have updated the dashboard to support all right-to-left (RTL) languages like Arabic, Hebrew, Urdu, Persian etc.
Added support for two new languages, respondents can now answer surveys in Punjabi and Uzbek.
HotSpot Analysis - Multingual support
We have added multiple language support to Hotspot analysis question type. Survey creator can now filter the HotSpot analysis report by different languages
Offline App - Custom Smiley Support
The offline app now supports customized smileys that are added in the surveys. You can have different sets of smileys as per your requirement.
Offline App - Face Detection in Kiosk mode
With face detection activated in a kiosk mode, the specified survey will jumpstart as soon as the device's camera detects a face.
June, 2020CommunitiesNew design implemented for the notification panel on the member portal. Icons will be displayed based on the type of notification.
June, 2020CXGet the Raw data report in your inbox daily/weekly. Set up a scheduler once and get the report automatically
May, 2020SurveysYou can now create a static datasets to analyze data in statistical tools like Jamovi and Rstudio and post-back data and images in the datapad.
You can now get rid of the sample bias and get more accurate analysis using weighting and balancing.
Customize the colors for your smiley rating scale
You can now choose colors for the smiley scale to match your brand colors or preferences.
May, 2020CommunitiesYou can now hide comments on Topics to avoid the members getting influenced by seeing other members comments.
Document Attachment Support on Topics
Support for document attachment on Topics. You can now attach a document with topic.
Category wise filter on Topics
Support to filter the topics by category for different member segments using filters.
May, 2020WorkforceYou can now download multiple PDFs in one go with Stack Report. All you need to do is select the demographics and download reports.
April, 2020SurveysYou can share folders within your organization and team easily in one go with enhanced UI. Also, use folders to provide secure access or limit access to surveys within your organization.
April, 2020CXB2B CX - CC on Survey invitations
With B2B CX implementation, you can now CC customer relationship executives on Customer survey inviations for easier follow up and response tracking. A transaction owner can also log in to a portal to view the details of your transactions
You can now compare the NPS of your segment with another segment(s) in the same hierarchy.
March, 2020SurveysDelight your respondents with custom smileys! You can now customize your smiley rating question. Either choose from our professionally designed smiley sets or upload your own smileys. All custom smileys are fully supported online as well as in our offline mobile app.
Customize, Filter and Export text data in real time!
Text Analysis dashboard has been enhanced to support real time data filtering and export capabilities. We have also added the ability to customize the look and feel of the report.
March, 2020CommunitiesAdded support to filter out members based on the Survey/Poll option selected in the campaign batch or quick poll. > Question>Option.
Maximum Points configuration for Topics & Idea board
Community Managers can now configure maximum points for a week and a day as well now. This will increase the activity of members on portal.
March, 2020CXSpecify survey language for each transaction or choose a language before sending a survey to a batch
Set up a recurring survey reminder once and save time by avoiding repeated logins
Add as many as 50 custom values to a transaction instead of 20(supported previously)
Get a downloadable list of transactions which failed during the import process due to invalid email address
March, 2020WorkforceLifecycle Rules for On-boarding and Exit Survey
Automate you on-boarding and exit survey distribution.
February, 2020SurveysLogic is now more powerfull and easy to use! We have added support for unlimited branching conditions and criteria. Added support for logic based on N of M selected, questions answered or not, as well as questions displayed or not and much more.
Now save frequently used answer options/scales to your custom scale library. Custom scales are shared accross your organization and have full multilingual support!
Apply custom pattern validation for your text input questions with our RegEx Validation tool. Custom validation allows you to ensure that user information is entered properly.
Greet your QuestionPro users with a personalized welcome email as soon as they sign up on QuestionPro.
Auto-submit response (Hide submit button)
Enable auto-submit on your surveys. Submit button will be hidden and response is auto-submitted making the surveys easier to answer and also that much more fun!
Add custom fields to contact information question
You can now add custom fields for data collection on a contact information type question and also order these fields as required.
Use the Hot Spot question type to gather feedback on images. Respondents can provide their feedback on the predefined region of the image.
February, 2020CommunitiesWe have merged My Accounts, My Profiles & My Badges into a single screen. Single click to access all the 3 modules.
February, 2020CXManage the dashboard and closed-loop of all the segments through a single portal login. A Segment switcher on the top helps the user to switch between multiple segments
View a trend on Satisfaction or any custom question for varied frequencies - weekly, monthly, and quarterly
February, 2020WorkforceAlternate email address for exit survey
Send out an exit survey to the alternate email address of terminated employees.
Custom Marker and Building Block
Create your own categories and sub categories for questions in your survey.
Employee Portal Access - Global Rule
Create generic access rule for employees by globally enabling/disabling the menu for the portal.
January, 2020SurveysAdd a page timer question to manage and track time for individual pages on quizzes or tests.
Make your survey compliant to the California Consumer Privacy Act (CCPA) in a few simple steps.
Offline App - Device Variables
Pass additional data to your offline devices that will help in analysing your data, variables like date, time, city, region device type etc. can be passed along and saved with the responses to analyse or filter data further.
January, 2020CommunitiesAdded support for images on modules on the Dashboard. Image carousel is not supported with limit of 4 images.
We have merged My Accounts, My Profiles & My Badges into a single screen. Single click to access all the 3 modules.
January, 2020CXGet an overview of detractor tickets and manage them conviniently. Use necessary filters for a more relevant view with an ability to download the tickets in excel file
Know your NPS score along with the major root causes. On the top of it, You can get your customers vote on each other's comments which in turn can be an amazing ideation platform. All this combined within one single question - AskWhy
January, 2020WorkforceDownload PDF report by applying/saving multiple filters on the dashboard
Employee Portal Access - Multi-select Demographic
Select multiple fields in a demographic to create portal access rule for an employee.
December, 2019SurveysRandomly assign the blocks of a survey to the respondents to avoid order bias.
Find out the exact sentiment behind the comments provided by your respondents and find out the root cause of the sentiment by drilling down to the tagged comments. You can even create the sentiment analysis reports based on Data Filters for better analysis.
Sort and rank answer options into different categories. In closed card sorting, respondents will sort and rank answer options into pre-defined categories. In open card sorting, respondents will create their own categories.
We have updated the look and feel for the dashboard report and made it look modern. New UI also matches your survey theme.
Net Promoter Score - New Scales
We have updated the NPS question type to support additional rating scales. Default scale is a 0-10 point scale. New scales added are 1-10, 1-7, and 1-5 point scales.
Our scale library for answer options was available in English. We have added support for additional languages and now the library is available in Spanish, Portuguese, German, French, and Arabic. We will continue adding support for more languages.
User can analyze the sentiment of audio media files. We have supported debug mode for slider and cue point data-collection types and enhanced reporting for tubepulse questiontype.
We have changed the answer input type from slider to numeric text box with a range. There is validation for price. Enhanced reports provide a user with the area highlighted for the acceptable price range.
With this setting, the survey admin will receive a notification in the form of an email once the survey response quota has reached the limit.
We have added advanced tests like fisher's exact test for 2*2 matrix, column proportion test to understand if the columns are significantly different, row & column percentage-based significance and mean.
Respondent Anonymity Assurance
QuestionPro Respondent Anonymity Assurance can now be enabled from survey settings without having to contact support.
December, 2019 CommunitiesCommunity Manager can now analyze the survey responses and profile fields data using cross tabulation. We have also included Pearsons chi square analysis.
Email Notifications for Topics & Idea Board Activities
Topics & Ideas author will receive an email for activities on the Topic or Idea. Commenters will also receive an email when there is a reply on their comment
December, 2019 WorkforceWorkforce sub-accounts user can now share their workforce with the main account and other sub-account users.
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November, 2019Surveys
Manage your surveys easily by adding blocks in your surveys. You can also apply randomization to the questions within a block.
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If you have long question and/or answer text in your surveys, now you can use short text instead. This helps make the reports easily readable and charts are easier to understand.
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Enhanced date validation to support multiple operators, you can now set validation to be within, greater than, less than, between or equal to a particular date.
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Enhanced heatmap analysis allow users to differentiate the part of image that receive most attention from the part of image that receives less attention.
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Offline App - Heatmap question type
Heatmap is now a supported question type on offline app
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Offline App - Date Validation
Enhanced date validation to support multiple operators, you can now set validation to be within, greater than, less than, between or equal to a particular date.
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Offline App - Tubepulse
User can analyze the sentiment of audio media files. We have supported debug mode for slider and cue point data-collection types and enhanced reporting for tubepulse questiontype.
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Offline App - Map question type
We have added map support for Austria, UAE and Saudi Arabia
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Offline App - RTL support
Offline app now has RTL support for matrix questions
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November, 2019Communities
Languages - Upload Bulk Translations
Community Manager will now be able to upload translations for multiple languages by uploading excel file. Languages module has also been revamped,
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Added support for custom portal notifications. Customize portal notifications based on the Community purpose.
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November, 2019CX
Push metrics - Schedule email report for CX dashboard
CX dashboard Users can now receive dashboard widgets on email. Push metrics enables the account admin to configure a weekly email report for all the segment managers. The managers will get to view the data for their respective segments
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November, 2019Workforce
Multi-select Filters for Dashboard
Apply multiple filters on the dashboard to view the data as per your requirement.
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Compare your result of multiple surveys in a single dashboard. You can now create your own widget to view and compare the results over time.
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October, 2019Surveys
Connect a single survey with multiple Salesforce objects to pull and post data to Salesforce.
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Offline App - Ability to play video on full screen
Users now have the ability to play videos on full screen
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October, 2019CX
Customer experience admin users can now share one or more dashboards with the segment managers.
The managers will be able to view the shared dashboard on their portals with data relevant to their segment.
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With QuestionPro CX, you can unsubscribe the customers which are already present in the system. This feature enables you to unsubscribe a bunch of customers at a time so that they do not receive any emails even if they are present in any transaction list.
You can also unsubscribe the customers while sending the reminders to already existing batches.
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October, 2019Workforce
Customize your employee portal to exactly match your brands look and feel.
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October, 2019Communities
Multiple Images support for Idea post
Create an Idea with multiple images and these will be displayed in a slider with thumbnails. Extended the limit of images to 4 images/idea.
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September, 2019Surveys
Smiley rating scales are now editable
Adjust the order of rating scale of the smiley question as per your requirements.
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Response Viewer - Hide columns
Now, hide columns that are not so frequently used in the response viewer and focus only on the important ones.
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Offline App - Support for CSAT question
Offline app now supports CSAT question as well
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Offline App - Export response in pdf
Users can now export the current responses as pdf from the review response page.
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September, 2019CX
Redefined access for Sub-account users
Sub-account users now has access to below features on shared feedbacks:
1. Edit survey
2. Add customers/transactions to the system
3. Send survey
4. Send reminder
5. Analytics
6. Action - closed loop
Admin setting is a restricted feature for sub-account users.
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September, 2019Communities
Schedule Emails based on account time zone
Admin will now be able to schedule emails based on its account time zone.
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August, 2019Surveys
User can now add 'other' option with dynamic comment for rank order and drag & drop question type.
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Offline App - Sync only Completed responses
User can now choose to sync only completed responses.
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Offline App - Ability to minimize sync screen
User can now minimize the sync screen and continue to take new surveys while sync is in process.
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August, 2019Communities
Tango Gift card support added for Ebay
Admin will now be able to add inventory of Ebay gift cards. Members will be able to earn Ebay gift cards and redeem it for purchases on ebay.com.
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Email notifications for low reward inventory
Configure the quantity which triggers an email notification for Admin to top up the rewards.
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Admin will now be able to create compound filters by selecting existing filters and adding different criterias to it.
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Multi-Lingual Polls
Added support for multi-lingual polls.
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August, 2019Workforce
Admin will now be able to create rules for his employees to view the data in the employee portal.
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July, 2019Surveys
Get complete insights about how different members or teams of your org are using QuestionPro. Drill down to the exact usage of a specific team or user with the help of new filters.
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Users can now add images and format answer options using rich text editor. User can now download SPSS report for Max-Diff analysis along with excel report.
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Offline App - Edit responses offline
We have added the ability to edit responses that are collected offline before syncing.
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July, 2019CX
CX Dashboard is now enhanced with a better accessibility, added functionalities and enriched look. You can now enjoy using the new features added to the dashboard. It includes:
1. Global filters
2. Defined themes
3. Monthly tracker widget
4. Various chart types
5. Chart customizations
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From Email address - Thank you email
Users can now mention the email address and name from which they wish to send the Thank you email.
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June, 2019Surveys
Use our Data Quality tool to identify responses with poor text data and exclude them from analysis to ensure you are making decisions based on the best data possible.
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Analyze the open-ended responses given by the respondents in detail, to know the actual sentiment behind the textual data.
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Create a new lead or update an existing one in your Marketo account as you receive a new response to your QuestionPro survey.
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June, 2019Workforce
Custom scorecard will allow you to create your own scorecard by grouping together measures (questions) of different markers and building blocks.
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This will help comparing the key metrics of the business processes or the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry/ class.
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May, 2019Surveys
HTML Question and Answer Embedding
Embed the first question of your survey in the email invite so that the respondent can start answering the survey from the email itself.
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May, 2019Workforce
Driver analysis helps you identify the words, behaviors, actions, values, and beliefs that are driving success in your organization.
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FTP Sync gives you another way to import/update your employee roster along with the demographic details and status.
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April, 2019Surveys
Prevent a respondent to answer a single survey multiple times based on the data present in the custom variable for that respondent.
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April, 2019CX
Dashboard 2.0 - Custom variables
CX dashboard now has global filters for custom variables in the system. Global here stands for the fact that all the widgets on the dashboard gets filtered according to the options chosen in the filter.
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Edit/Delete scheduled invites
You can now edit the date and time of a scheduled invite in CX. Also, deletion of the same is possible now. Just simply go to Deploy>>Scheduled Invites to view the list of scheduled invites and perform the edit/delete operations.
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Send multiple surveys from a single data file. You can configure rules based on which different surveys will be sent out to different customers from one data file.
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March, 2019Surveys
New and improved correlation analysis with cell highlights to understand the strength of the relationship between two variables.
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New and improved languages page interface with added image support for multilingual surveys.
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Authenticate your respondents via SAML single sign-on to prevent the hassle.
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March, 2019CX
Sentiment and root cause analysis
With Sentiment analysis, the users will be able to analyse the text responses. This feature provides following abilities:
1. View top-most keywords amongst all the responses
2. Drill down on a particular keyword
3. Mute irrelevant keywords
4. Manage keywords - Merge two or more keywords
5. Filter detractors, promoters or neutral keywords
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February, 2019Surveys
Request response (soft validation) will remind respondents to answer a question if they have skipped it so that the respondent can go back and answer the question before they proceed to the next page.
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New and Improved response viewer
Searching, viewing and editing responses has been made a lot more easier with the updated design & with the added ability to search by respondents email address.
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January, 2019CX
Redefined access for Sub-account users
Sub-account users now has access to below features on shared feedbacks:
1. Edit survey
2. Add customers/transactions to the system
3. Send survey
4. Send reminder
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Experiences change the world. Deliver the best with our CX management software.
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