Kickstart the day with a delicious breakfast! Connect with fellow attendees while getting registered for a day of insightful sessions. Check in before 8:45 AM to be entered to win a Bose Waterproof speaker.

Vivek Bhaskaran

Join us for the XDay 2023 morning kickoff session with Vivek Bhaskaran, CEO and Founder of QuestionPro, as he takes the stage to share his visionary perspective on the dynamic intersection of Experience, Insights, and Delight. In this highly-anticipated session, Vivek will unveil exciting new products and feature updates, setting the stage for a day of innovation and inspiration.

Be at the forefront of cutting-edge developments in the world of understanding and experience, and discover how these advancements will shape the future of your work and industry.

Rest for a moment and grab a refreshment while mingling with fellow attendees before the final sessions of the day.

Gina Woodall

Innovation, as perceived by customers and employees, is critical to long-term success because it has been proven to drive positive emotions, customer and employee loyalty, brand attractiveness and stock returns. The American Innovation Index™ scores and ranks 200 of the top U.S. companies on their innovativeness based on the experiences of 7,000 consumers across 20 sectors.

We will reveal which companies are most innovative in their business and socially innovative through the eyes of their customers, what makes them innovative, and how customer and employee perceptions should be used to plan long range.

Jill Meneilley

Wayne Childers

Susannah Childers

Dive into the world of visuals to supercharge your qualitative research and truly connect with your customers. Get ready to unlock fresh, actionable insights and take your research to the next level!

Join us for:
• A journey into the emotional impact of visuals.
• Storytelling with a creative twist and data that pops.
• Exploring visual magic to gather richer and actionable insights.

Dan Riley

The context is changing and for many, WORK IS BROKEN. Employee expectations have changed, and many traditional work models are obsolete.

Though the world of work has never been more uncertain, one thing is clear — organizations who consistently inspire change by putting their people first and building a culture of trust, connection and transparency will come out on top.

Sumair Sayani

David Hicks

Join us in this forward looking discussion about the future of Total Experience measurement, specially from the perspective of connecting CX and EX measurements and strategies.

We are going to explore questions like:
• What are the metrics of the future?
• What role will technology play in this transformation?
• What are some best practices where organizations have successfully implemented TX transformation?
• What is the best place to start?

Arti Pullins

Lee King

Vijay Pendakur

Amanda White

Ana Shaffer

Unlocking the synergy between delight, experience, and insights is a strategic imperative in today's dynamic landscape. In this engaging panel, industry luminaries converge to illuminate the path towards crafting the ultimate program that seamlessly integrates these pivotal elements.

Our distinguished panelists, drawn from diverse sectors, will delve into the art of aligning customer delight with superior experiences, all while leveraging robust insights. They will share proven methodologies, innovative approaches, and real-world success stories that underline the transformative impact of a well-crafted program.

Puja Rios

Puja Rios will be leading this enlightening keynote session focused on leadership and how to apply it to multiple aspects of life. All attendees will receive a complimentary copy of her new book "Get It Together: A Winning Formula for Success from the Boss You Need."