Kick off the event with a warm welcome and networking opportunity. Introduction to the theme of the event: "Unlocking the Power of Experience Transformation."

Explore the evolution of customer experience, highlighting key trends and insights that are shaping the industry.

Ladislau
Batalha

ICXI

Fergus Bugg will delve into the principles of customer-centric design and strategy, showcasing how Miral has leveraged these to revolutionize their customer experiences. By strategically integrating QuestionPro’s advanced tools, Miral has captured deep customer insights, which are then used to inform and enhance their decision-making processes.

Fergus
Bugg

Miral

This panel will delve into the importance of empathy in customer-centric design. By understanding and addressing customer needs and emotions, businesses can create more personalized and meaningful experiences. Panelists will discuss strategies for fostering empathy within teams, methods for gathering and analyzing customer feedback, and real-world examples of empathetic design driving customer loyalty and satisfaction.

Soha
Emam

Ministry of
Presidential Affairs

Nuran
Mekky

Gargash

Biju
Nair

Ejadah Asset
Management

Maaz Zahid
Qureshi

ADNOC

This panel will focus on the critical role of integrating customer feedback into business strategies to drive actionable improvements. Panelists will explore best practices for collecting and interpreting feedback, leveraging data to inform decision-making, and implementing changes that enhance customer experiences. The discussion will highlight success stories where feedback integration has led to significant business improvements and long-term success.

Moyra
Jalloul

DULSCO

Cem
Basbay

Kitopi

Nour
el Houda

Independent
Food Company

Virali
Shah

Al Ghurair

This panel will explore essential strategies and best practices for transforming customer experience in the BFSI sector. Discussions will focus on integrating customer insights, fostering cross-functional collaboration, and applying innovative methodologies to enhance satisfaction. The session will cover balancing technology with the human touch, creating seamless customer journeys, and implementing sustainable CX frameworks to drive loyalty and retention.

Odisseas
Trikaliotis

Ipsos

Sonal
Dawda

Dubai National
Insurance

Mai
Momani

Invest
Bank

Vinod
Nagar

Payit

Discover how QuestionPro solutions empower organizations to achieve experience transformation, with a focus on practical applications and success stories.

Sindhu
Sreenath

QuestionPro

Vivek
Bhaskaran

QuestionPro

We are delighted to welcome Vivek Bhaskaran, Founder and CEO of QuestionPro, to the stage. Once you’ve experienced InsightsHub with AskAI, BI, Deep Dive and Visual Mode at your fingertips. You’ll learn how to unlock the power of cutting-edge tools for maximum impact and help shape the future of your work and industry.