Use storytelling to learn more about your customers and to reveal competitive best practices

SuiteCX by QuestionPro's PrecisionCX module helps to speed the ideal path to purchase by combining significant knowledge about your customers, their behaviors, and their communications preferences into a concise contact strategy.

PrecisionCX takes your customer journey into consideration in providing data-driven, step-by-step flows for acquisition, retention, win-back and other critical moments of truth.

SuiteCX by QuestionPro can help with:

• • Providing variations of maps based on touchpoint, segment, activity, channel and other varying dimensions.
• • Coordinating input from other teams through collaborative working and sharing across departments and geographies.
• • Planning trials and pilots to test before committing to full roll out of changes.
• • Providing campaign planning tools, such as identifying and plotting the optimal path to purchase or repurchase.
• • Accommodating up to 12 segments, channel selections and if/then branching to support the design of demand generation or marketing campaigns for complex marketing technology tools such as Eloqua, Marketo, Unica and RedPoint.
• • Collaborating so you can work with both management and team members remotely to enable discussion and approval processes.
• • Visualizing stats from your different channels and either color code or highlight A/B tests to see in infographic mode how well campaigns are doing.
• • Benchmarking your customer experience against that of your competitors, including using story telling and artifact collection to compare their competitors’ experiences to reveal competitive best practices and table stakes.