Scoring trend widget

What is a scoring trend?

A scoring trend is a line graph that shows you a score or a value over time. It can be any score or vale like a mean, NPS, CSAT, customer effort score, etc.

How to add a scoring trend?

Go to: Login » Select dashboard » Add widget » Question based or continue using this survey » Select question or part of a question » Select the scoring trend chart type » Add Widget

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Step 1: Once you are inside your dashboard, click on add widget

Step 2: Click on question based or continue using this survey

Step 3: Select the data source and survey -

This step is not needed if you select "continue using this survey"

Step 4: Give a name » slect scoring trend » add widget

How to slect the frequency for the trend line?

You can select between weekly, monthly, quaterly and yearly. You will find this under widget settings » Analytics

How to select the scoring model for the trend line?

You can select between Net promoter score, customer effort score, customre satisfaction score and mean or custom mean. You will find this under widget settings » Analytics

License

This feature is available with the following licenses :

Team Edition Research Edition Communities Customer Experience Workforce

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1 Question

Do I need to manually add the dates?

Once you have it set up will it continue to populate data on to it? For example, if I created a scoring trend widget today for an always on survey, would next months data automatically populate or would I have to manually add?

1 Answer