Upstream and Downstream

The concepts of upstream and downstream in this context refer to proactive vs. reactive approaches to solving problems.

1. Downstream work refers to reacting to problems as they occur. It involves crisis management, damage control, and treating symptoms rather than causes.
• Example: Employees report high levels of burnout.
• HR Response: Implement wellness programs like meditation apps, stress management workshops, or mental health days.
• This helps employees cope with burnout but doesn’t address why they’re burning out in the first place.
2. Upstream work refers to preventing problems before they happen. It requires identifying root causes and implementing long-term solutions.
• Example: Employees report high levels of burnout.
• HR Response: Identify root causes—perhaps workload imbalance, unclear expectations, or inefficient processes—and take steps to fix them.