Platform Connect

QuestionPro allows you to connect to an external platform within a survey. You sometimes may need to redirect your respondents to complete a task on an external platform and return to a survey. In such cases you can use the platform connect question type which will let your respondents go to any external platform and comeback to the survey where they left off and complete the rest of the survey.

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Go to: Login » Surveys (select a survey) » Edit » Workspace

Click on the Add Question button where you wish to connect respondents to an external platform.

Under Advanced question types, scroll down to the misc section and select the Platform Connect question type.

For platform connect to work, you have to set up the URL for redirection to the external platform.

When redirecting to an external platform, we also need to make sure respondents are brought back to the correct point in the survey from where they had started. For this, we need to pass a tracking variable to the external platform:

• rt_value

Set up the URL and pass this required variable to the external platform. You can pass additional variables to and back from the external platform.

Return Path

In the external platform, once the task is completed, we need to define the point in the survey where to bring back the respondents. For this, you need to set up redirection back to the survey using the URL provided in the Return Path.

Once set up, respondents will be redirected to the external platform URL from the platform connect question. Once tasks are completed on the external platform, return path URL will bring back respondents to the question immediately after the platform connect question.

• Platform connect cannot be the first question on any page of the survey
• Platform connect cannot be the last question on a survey
• Platform connect cannot be used along with block or question randomization

If a platform you wish to connect to is not available, you can request for a new platform by clicking on Request Platform. Common global platforms will be added as common use platforms which will be available to all QuestionPro users. If you wish for a custom platform which should only be available to your organization, request it as a Custom App

Enter the platform name and a message if you wish to provide additional details.

QuestionPro app security team will verify the request and may reach out for additional details. Upon verification, we will add the platform and make it available either globally or for restricted use by your organization if requested as a custom app.