Account verification using two-factor authentication (2-step verification)

QuestionPro uses two-factor authentication to increase the security of your account. With two-factor authentication you will need both your password and a verification code sent to you via email or a SMS to your mobile device. By requiring both of these 'factors' it is impossible for a hacker to access your account using only a stolen password.

How does Two-Factor authentication work?

Upon sucessful login authentication, a verification code will be sent to your registered email or phone via sms.

Enter the verification code within 10 mins and you will be successfully logged in to your account.

Will I need to verify every time I login?

No. Once a device is registered with QuestionPro you will not be required to enter a verification code every time you login.

How does QuestionPro verify a registered device?

We use cookies to register or identify a verified device. If you clear your browser cookies you will have to repeat the account verification process the next time you log in.

Do registered devices ever expire?

No. Device registrations never expire. However, you are limited to two devices at a time to access QuestionPro. If you then authenticate from a third device, you will be able to use that device going forward, and your earliest registered device will not long be able to access QP.

If I use a different computer or mobile device, will I get locked out of my account?

No, you will never be locked out of your QuestionPro account as long as you are able to receive the codes and verify.

Do I need a mobile number to use QuestionPro?

Yes, you will need to verify your account access via an SMS sent to your mobile phone. If you are having trouble receiving an SMS, have lost your phone, or need to use QuestionPro without a mobile phone, our account team is online 24/7 to make sure you can still access your account. If you are using a QuestionPro Enterprise account with SSO enabled, please see below.

What if my organization does not allow me to use my mobile phone for work purposes?

You can access QuestionPro without a mobile number using our SSO functionality, please contact sales.

My organization uses SSO to access QuestionPro. Do I still need two-factor authentication?

No. If your organization has setup up SSO login to QuestionPro, 2FA is not required or needed for login.

Can I opt out of two-factor authentication?

No, for the security of your account, it is required that you complete the two-factor authentication process.

What do I do if I am travelling internationally and cannot receive an SMS?

If your device is already registered with QuestionPro you will not be required to receive an SMS to access your account, even if you are in a different country or location. If you need to use a new device to login to QuestionPro internationally and cannot receive an SMS, please contact our support team.

I didn't get the verification code

Please ensure the mobile number is correct along with the country code. Try resending the verification code again. If you are still facing issues, please contact our support team via chat and they will assist you with the next steps.

If you are not receiving the verification code via email, please add the following email address to your address book. If your organization is behind firewalls or email security, please ask your IT team to allow emails from the below QuestionPro email address by whitelising it.