Reply-To Email Address

Reply-To email address is the email address where you want to receive the email replies. This email address is usually different than the 'From' address.
For example:
'[email protected]' is the Reply-To address. When a respondent clicks 'Reply', the reply email will be sent to '[email protected]' instead of '[email protected]' which is the From email address.

There can be multiple reasons you might want replies to your email campaign to be sent to a different address than your From Address.

• Let’s say you’re sending a promotional campaign to all of your customers, and you want your support team to handle the replies. Then you could set your Reply-To to [email protected].
• Let’s say you’re sending a product satisfaction survey to your customers asking for their satisfaction. You may want to set your Reply-To to your customer service address. Then you could set your Reply-To to [email protected]
• Let’s say you’re sending a survey to some VIP contacts, and you want to personally handle the responses. In this case, you would not set a Reply-To to your own email address.

The reply-to email address can be directly editted on the compose tab while sending out the survey invite.
The second way to setup the reply-to email address is to save it while creating an email template. Follow the steps below to set up the reply-to email address via email template:

• Go to: Login » Surveys (select a survey) » Distribute » Email » Templates
• Click on the New Template button

• In the pop-up, add a name for the template, modify the email template, and add the desired Reply To email address. Click on the Save button

• The email template will be saved and can be used for deployment. On hovering over the new template name, click on the Send link.

• You'll be redirected to the Compose section where you can see the template details auto-populated. Now you can send out the email invite and get the replies to the new rely-to email address setup in the template.