- Media library
- Question limits
- Creating a survey from MS Word doc
- How to edit live surveys
- Survey blocks
- Survey block randomizer
- Question randomization
- Scale Library
- What is monadic testing?
- What is sequential monadic testing?
- Extraction Support for Image Chooser Question Types
- What is comparison testing?
- Custom validation messages
- Survey Builder with QxBot
- Testing Send
- Standard question types
- Advanced question types
- Multiple choice question type
- Text question- comment box
- Matrix multi-point scales question type
- Rank order question
- Smiley-rating question
- Image question type
- Date and time question type
- CAPTCHA question type
- Net Promoter Score question type
- Van Westendorp's price sensitivity question
- Choice modelling questions
- Side-By-Side matrix question
- Homunculus question type
- Predictive answer options
- Presentation text questions
- Multiple choice: select one
- Multiple choice: select many
- Page timer
- Contact information question
- Matrix multi-select question
- Matrix spreadsheet question
- Closed card sorting question
- Flex Matrix
- Text Slider Question Type
- Graphical Rating Scales
- Rank Order - Drag and Drop
- Bipolar Matrix - Slider
- Bipolar Matrix Likert Scale
- Gabor Granger
- Verified Digital Signature
- Star Rating Question Type
- Push to social
- Attach Upload File Question
- Constant Sum Question
- Video Insights
- Platform connect
- Communities Recruitment
- TubePulse
- Open Card Sorting
- Answer type
- Reorder questions
- Question tips
- Text box next to question
- Text question settings
- Adding other option
- Matrix question settings
- Image rating question settings
- Scale options for numeric slider question
- Constant sum question settings
- Setting default answer option
- Exclusive option for multiple choice questions
- Validate question
- Bulk validation settings
- Remove validation message
- Question separators
- Question Code
- Page breaks in survey
- Survey introduction with acceptance checkbox
- RegEx Validation
- Question Library
- Embed Media
- Slider Start Position
- Answer Display - Alternate Flip
- Matrix - Auto Focus Mode
- Text validations
- Numeric Input Settings- Spreadsheet
- Answer Groups
- Hidden Questions
- Decimal Separator Currency Format
- Allow Multiple Files - Attache/Upload Question Type
- Text box - Keyboard input type
- Deep Dive
- Answer Display Order
- Alternate colors
- Add logo to survey
- Custom Themes
- Display Settings
- Auto-advance
- Progress bar
- Automatic question numbering option
- Enabling social network toolbar
- Browser Title
- Print or export to PDF, DOC
- Survey Navigation Buttons
- Accessible Theme
- Back and Exit Navigation Buttons
- Focus Mode
- Survey Layout
- Survey Layout - Visual
- Telly Integration
- Telly Integration
- Workspace URL
- Classic Layout
- Branching - Skip Logic
- Compound Branching
- Compound or delayed branching
- Response Based Quota Control
- Dynamic text or comment boxes
- Extraction logic
- Show or hide question logic
- Dynamic show or hide
- Scoring logic
- Net promoter scoring model
- Piping text
- Survey chaining
- Looping logic
- Branching to terminate survey
- Logic operators
- Selected N of M logic
- JavaScript Logic Syntax Reference
- Block Flow
- Block Looping
- Scoring Engine: Syntax Reference
- Always Extract and Never Extract Logic
- Matrix Extraction
- Locked Extraction
- Dynamic Custom Variable Update
- Advanced Randomization
- Custom Scripting Examples
- Survey settings
- Save & continue
- Anti Ballot Box Stuffing (ABBS) - disable multiple responses
- Deactivate survey
- Admin confirmation email
- Action alerts
- Survey timeout
- Finish options
- Spotlight report
- Print survey response
- Search and replace
- Survey Timer
- Allowing multiple respondents from the same device
- Text Input Size Settings
- Admin Confirmation Emails
- Survey Close Date
- Respondent Location Data
- Review Mode
- Review, Edit and Print Responses
- Geo coding
- Dynamic Progress Bar
- Response Quota
- Age Verification
- Tools - Survey Options
- Live survey URL
- Customize survey URL
- Create email invitation
- Personalizing emails
- Email invitation settings
- Email list filter
- Survey reminders
- Export batch
- Email status
- Spam index
- Send surveys via SMS
- Phone & paper
- Adding responses manually
- SMS Pricing
- Embedding Question In Email
- Deleting Email Lists
- Multilingual Survey Distribution
- SMTP
- Reply-To Email Address
- Domain Authentication
- Email Delivery Troubleshooting
- QR Code
- Survey Dashboard - Report
- Overall participant statistics
- Dropout analysis
- Pivot table
- Turf analysis
- Trend analysis
- Correlation analysis
- Survey comparison
- Gap analysis
- Mean calculation
- Weighted mean
- Spider chart
- Cluster Analysis
- Dashboard filter
- Datapad
- Download Options - Dashboard
- HotSpot analysis
- Heatmap analysis
- Weighted Rank Order
- Cross-Tabulation Grouping Answer Options
- A/B Testing in QuestionPro Surveys
- Data Quality
- Data Quality Terminates
- Matrix Heatmap Chart
- Column proportions test
- Conjoint analysis designs
- Conjoint part worths calculation
- Conjoint calculations and methodology
- Conjoint attribute importance
- Conjoint profiles
- Market segmentation simulator
- Conjoint brand premium and price elasticity
- What is MaxDiff scaling
- MaxDiff settings
- Anchored MaxDiff Analysis [BETA Release]
- MaxDiff FAQ
- MaxDiff- Interpreting Results
- Automatic email report
- Data quality - Patterned responses
- Data quality - gibberish words
- Import external data
- Download center
- Consolidate report
- Delete survey data
- Data quality - All checkboxes selected
- Exporting data to Word or Powerpoint
- Scheduled reports
- Datapad
- Notification Group
- Unselected Checkbox Representation
- Merge Data 2.0
- Plagiarism Detection
- IP based location data
- SPSS Export
- SPSS variable name
- Update user details
- Update time zone
- Teams
- Add Users
- Usage dashboard
- Single user license
- License restrictions
- Troubleshooting login issues
- Software support package
- Welcome Email
- User Roles & Permissions
- Bulk Add Users
- Two-Factor Authentication
- Network Access
- Changing ownership of the survey
- Unable to access Chat support
- Navigating QuestionPro Products
- Agency Partnership Referral Program
- Response Limits
Troubleshooting for slowness or Connectivity issues
When the respondent hits the survey URL, following processes occur:
Step 1: A DNS request is made to resolve QuestionPro IP address.
Step 2: Respondents browser tries to establish connection to our servers.
Step 3: To establish a connection, a path to our servers has to be established. This is done by TCP/IP network stack as below.
Following is the path:
Client machine >> ISP GATEWAY >> Multiple Intermediate routers >> QP Datacenter ISP gateway/firewalls >> QP DATACENTER INTERNAL ROUTERS/Firewalls >>>> QP servers.
As depicted above, issues can occur anywhere in the chain, and some issues might not be even under QP's control. So we always need to work with customers for troubleshooting and getting that resolved.
In order to figure out the root cause of this issue we need the client/ respondents to run some commands on their end, that gives us the path taken by client request to our servers which helps us in debugging the issue.
Our network team would require those details in order to help you resolve/identify whether the issue is at QP end or client/customer end or somewhere in between.
For installing the MTR tool you can refer this link.
For mac and Linux:
| US (QP) | US (SA) | CA | EU | AU | AE | |
|---|---|---|---|---|---|---|
| ping | www.questionpro.com | www.surveyanlytics.com | ca.questionpro.com | eu.questionpro.com | au.questionpro.com | ae.questionpro.com |
| traceroute | www.questionpro.com | www.surveyanlytics.com | ca.questionpro.com | eu.questionpro.com | au.questionpro.com | ae.questionpro.com |
| mtr -w --report -m 60 | www.questionpro.com | www.surveyanlytics.com | ca.questionpro.com | eu.questionpro.com | au.questionpro.com | ae.questionpro.com |
For Example: If you are from EU domain
ping eu.questionpro.com
traceroute eu.questionpro.com
mtr -w --report -m 60 eu.questionpro.com
For windows:
| US (QP) | US (SA) | CA | EU | AU | AE | |
|---|---|---|---|---|---|---|
| ping -t | www.questionpro.com | www.surveyanlytics.com | ca.questionpro.com | eu.questionpro.com | au.questionpro.com | ae.questionpro.com |
| tracert | www.questionpro.com | www.surveyanlytics.com | ca.questionpro.com | eu.questionpro.com | au.questionpro.com | ae.questionpro.com |
| mtr -w --report -m 60 | www.questionpro.com | www.surveyanlytics.com | ca.questionpro.com | eu.questionpro.com | au.questionpro.com | ae.questionpro.com |
For Example: If you are from EU domain
ping -t eu.questionpro.com
tracert eu.questionpro.com
mtr -w --report -m 60 eu.questionpro.com
You can also use IP instead of domain name. To get the ip addresses for our site you can use tools like "nslookup" or "dig".
For example:
dig www.questionpro.com
nslookup www.questionpro.com
Output:
Non-authoritative answer:
Name: www.questionpro.com
Address: 70.42.174.124
Name: www.questionpro.com
Address: 70.42.174.125
For example:
ping 70.42.174.124
traceroute 70.42.174.124
mtr -w --report -m 60 70.42.174.124
For Windows:
ping -t 70.42.174.125
tracert 70.42.174.125
mtr -w --report -m 60 70.42.174.125
Depending on the datacenter you have signed up, the domain name/IP will change.
For US: www.questionpro.com
For EU: eu.questionpro.com
For CA: ca.questionpro.com
For AU: au.questionpro.com
For AE: ae.questionpro.com
Note: Further steps will be performed by QuestionPro's admin team, once we are provided by these details.
