CX Action Center
In Overall Analytics you can view a complete Dashboard for overall CX Ticket Dashboard
Here it is possible to get the Dashboard of Ticket status (New/Open/Resolved) with respect to Ticket count.
A Manager can track the Ticket Resolution time and Active tikcets per head.
Performance and Feedback Tracking
Anyone who has access to analytics can view the Agent Performance and their feedback.
Agent Performance is drived with the Ratio of tickets been resolved. You can view the data in Percentage or count.
Repetative issues
When A manager is able to recognize the Repetative issues, then it a point where Outerloop initiative will be triggered. You can track all Repetative issues with respect to different Ticket status.
To get the Date range or to check the list with Manager name or email address you can use the give filters in Repetative issues section.
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