Email Settings
Action Alerts
Users can enhance customer communication by enabling the action alert feature with a simple click of the checkbox. This empowers them to send timely and personalized email notifications to customers, ensuring effective and proactive engagement throughout the ticket resolution process.
SMTP Configuration
Users have the flexibility to set up their own SMTP server, allowing them to send and receive emails from a dedicated server. To configure the SMTP relay enter all details for the SMTP connection. MTP relay uses your corporate SMTP server settings for sending emails and provides authenticity and thereby avoids the email invite being flagged off as SPAM/Junk mail.
Email Content
The email content section within the eCLF system allows users to customize the email body and subject that will be sent to customers. This feature provides a personalized and professional communication channel, enabling users to craft engaging and impactful email messages tailored to the specific needs of their customers.
Signature
Users can create custom signatures to append to the email replies they send to their customers from the closed loop portal. Here tey can set up multiple signatures and use it while drafting the action emails. We also have a option to set a default signature.
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