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Customer Responses
QuestionPro 'CX On The Go' enables users to view and analyze customer responses directly from the app. This feature provides insights into customer feedback, allowing managers to understand sentiment, identify pain points, and make informed decisions to improve the overall customer experience.
Here is a glimpse of responses on the app:
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Drawer Menu > Responses
Select any response from the list to see customer response details.
Unread responses are indicated by the blue dots in the responses section. Once a specific response is checked or read by the user the blue dot for that specific response is removed.
Feedback: Customer survey response is shown here.
Profile: Customer profile details, ticket count, and survey count for that customer are shown here.
Activity: Customer survey activities are shown here
Responses can be sorted by any of the following shown variables:
