From the side navigation bar, goto the Reviews page
You should see a small download icon on the right.
When no filters are selected, all the reviews are downloaded from the CX Reputation platform in the form of an excel sheet
If you select the filters, then first the filters are applied on the reviews and then they are downloaded.
The reviews can be downloaded any number of times. Depending on the number of reviews, it may take some time to download the reviews.
By default, sentiment trend is not added in the report downloaded. If you want to have sentiment trend as a part of the report then that should be selected as a filter in the filters toolbar.
License
This feature is available with the following license :