- CX export raw data file
- CX xml export
- CX export data
- CX download SPSS
- CX SQL import
- Import data in existing survey
- Import external data in new survey
- CX search text data
- CX response viewer
- Response viewer headers explained
- CX response status
- CX delete survey data
- CX download center
- CX import data in existing survey
Customer Experience - What is Webhook?
A webhook in web development is a method of augmenting or altering the behavior of a web application, with custom callbacks. These callbacks may be maintained, modified, and managed by third-party users and developers who may not necessarily be affiliated with the originating application.
To create a webhook:
- Go to: Admin >> Integrations >> Webhooks
Click on the Add New Webhook button.
Once you click on the button, you’ll need to provide the data required to configure the webhook:
Description Enter a description/Name for your webhook
Request URL: The endpoint URL for making an API call.
Choose when the webhook should be invoked. Choose the trigger event of the webhook.
Request JSON Payload data required by the API.
Request Header: HTTP header fields which are components of the header section of the request
Request Method: The HTTP method used for making the call.
- After Transaction Unsubscribe: API request is triggerd after any transaction/contact unsubscribes the survey invitation
- After Detractor Ticket Creation: API request is triggered after a detractor ticket is generated for the transaction
You can generate the JSON payload by using the Include Replacement dropdown and populating transactional metadata like FirstName, LastName etc on the Request JSON
