Getting started with CX On The Go

The QuestionPro "CX On The Go" is the ultimate closed-loop solution to all your customer experience management needs. Combined with a QuestionPro CX License, you can easily monitor and manage your company's customer experience from anywhere, at any time.

CX On The Go is a mobile application designed specifically for CX managers, providing them with a comprehensive set of tools and features to enhance their customer experience management. With CX On The Go, managers can conveniently access various functionalities on their mobile devices, enabling them to stay connected and take immediate actions to drive customer satisfaction. With QuestionPro CX On The Go Mobile App, businesses can do the following:

• Analytics: CX On The Go provides insightful analytics capabilities, allowing managers to gain a deeper understanding of customer interactions and trends. They can access real-time data, track performance metrics, and identify areas for improvement.
• NPS Score: With CX On The Go, managers can monitor the Net Promoter Score (NPS) of their organization. They can view NPS trends over time, analyze feedback from customers, and evaluate the overall sentiment towards their brand.
• Ticket Management: The app enables managers to efficiently handle customer issues by managing and creating tickets on the go. They can view customer response, track ticket status, priority and ensure timely resolution of customer concerns.
• Customer Outreach: Managers can identify the root causes of customer issues. In addition to identifying root causes, managers can take swift action. They can collaborate with relevant teams, assign tasks, and initiate corrective measures directly through the app.

The key features of CX On The Go include:

• Analytics: CX On The Go provides analytics data, allowing CX managers to access real-time data, track performance metrics, and gain valuable insights into customer interactions and trends.
• NPS Score Monitoring: The app allows managers to monitor the Net Promoter Score (NPS) of their organization, enabling them to gauge customer loyalty and satisfaction levels over time.
• Ticket Management: CX On The Go streamlines ticket management by allowing managers to create, update and track customer tickets. This feature ensures that customer issues are promptly addressed and resolved.
• Customer Outreach: The app facilitates email communication with customers, enabling managers to respond to queries and address concerns.
• Root Cause Identification and Action: CX On The Go includes a feature to identify the root causes of customer issues and taking swift action.
• Customer Response Viewing: CX On The Go enables managers to view and analyze customer responses directly from the app. This feature provides insights into customer feedback, allowing managers to understand sentiment, identify pain points, and make informed decisions to improve the overall customer experience.

CX On The Go is specifically designed for CX managers responsible for enhancing customer experience. It is tailored to meet the needs of professionals, who are actively involved in managing customer interactions, analyzing data, monitoring NPS scores, handling customer tickets, and engaging in customer outreach. Whether you're in a small business or a large enterprise, CX On The Go helps you streamline workflows, make data-driven decisions, and enhance customer satisfaction. It's user-friendly and accessible for CX managers across industries.